I collected my watch from Fedex today after it was held by customs for 4 days
They attempted to charge gst for it (both value and freight) but after numerous calls and
presentation of documents they agreed to release it without any charges.
What u need in case this happens to u
1/ keep the original airway bill stating u sent the watch overseas for claims/repair
2/ ensure watch's serial number is indicated in the awb
3/ ask for a document acknowledgement by customs that watch is sent for repair and will be returned back (courier co will provide)
4/ once watch is repaired and on its way back, present these documents to the appointed courier co
I'm just glad pink lips didn't get my gst this round...
