Servicing or repair of wrist watches (pickup date)

[TJWN]

Hi all,

just to survey around about your experiences about servicing or repairing a watch. As I browse through those official Facebook page of watch brands, I could always see customer posting and commenting that they send in their watches few weeks/months ago but their watch is not done yet and commenting statement like "I've paid this amount of money but I've to wait up to 2-3 months to get it repaired?!"

My experience is that even for a simple Fashion quartz watch, they are would ask me to wait for 2-3 months as they have to order spare parts. So does the waiting period shortened when the amount you paid for the watch is higher?

[ck77]

Did overhaul on my Longines LLD at Swatch Malaysia. 3 weeks.

[Ek lex]

Service and bezel replacement for my Seiko diver auto at the KL Seiko service centre took 6 weeks, they said it was a busy period, however, they delivered the same on time.

[sidestreaker]

One of my IWC had a loose cannon pinion, and was told needed to be replaced. Local service center had no parts, so was sent Schaffhausen and back. Turn around time was approx. 3 months (which was close to their estimation), with regular updates on the progress. This was still under the warranty service. They've also added on some additional services such as polishing and cleaning as well.

[gunsnroses]

Hi sidestreaker, did you send your iwc to richemont? I was actually planning to send my mark xv for a service + polish next week and was wondering what the total time required is.

Any members with experience servicing their iwc at richemont?

[TheHobbit]

Never had any issues with RSC either in Malaysia (long time ago) and in Taiwan (current). Always deliver within 2 weeks but in recent months longer due to work load. But no more then 1 month.

[Calibr]

RSC KL - two weeks complete service on a TT DJ. On the dot, a cheery lady's voice called to collect the watch. Not cheap tho!

[ndtaan]

I had my Rado sintra skeleton send back for repairs(under warranty),they send it back to Switzerland.......came back 3 months later!!

[gunsnroses]

Just sent in my Mark xv to a local merchant for servicing and polishing (The shop at The Weld, I believe he has a column at the Merchant's corner). Highly anticipating the finished product!

Hopefully by end of the week!

[ndtaan]

Just sent in my Mark xv to a local merchant for servicing and polishing (The shop at The Weld, I believe he has a column at the Merchant's corner). Highly anticipating the finished product!

Hopefully by end of the week!

Great.
please share the outcome of the polishing,cos I've got some polishing to be done on mine.
btw whats the cost of the polishing alone.

[nasa]

This is slightly off topic but recently I contact RSC since I flipped my Coke to a friend of mine & he wanted to bring it to Menara Dion to verify the authentication of the watch. To my surprise they told me over the phone that they will do the " authentication" @ a price of rm 248 (I think so, not very sure about the exact cost) but the confirmation is only verbally...No confirmation paper from RSC whatsoever!! So instead of going to RSC I told him to go to any "gray" or AD that he wants to verify it..Imagine paying 200+ only to be told that yr rollie is genuine verbally without any supporting papers/documents to verify it..Anyone knows why coz last time I believe RSC did provide some sort of "confirmation" paper that yr watch is not a knock off stuffs..

[kenixck]

This is slightly off topic but recently I contact RSC since I flipped my Coke to a friend of mine & he wanted to bring it to Menara Dion to verify the authentication of the watch. To my surprise they told me over the phone that they will do the " authentication" @ a price of rm 248 (I think so, not very sure about the exact cost) but the confirmation is only verbally...No confirmation paper from RSC whatsoever!! So instead of going to RSC I told him to go to any "gray" or AD that he wants to verify it..Imagine paying 200+ only to be told that yr rollie is genuine verbally without any supporting papers/documents to verify it..Anyone knows why coz last time I believe RSC did provide some sort of "confirmation" paper that yr watch is not a knock off stuffs..

maybe too many fake cases, and they can't afford to verify all of them .... still i would feel RM200 for non-chrono should justify the charges.
 

[Everdying]

This is slightly off topic but recently I contact RSC since I flipped my Coke to a friend of mine & he wanted to bring it to Menara Dion to verify the authentication of the watch. To my surprise they told me over the phone that they will do the " authentication" @ a price of rm 248 (I think so, not very sure about the exact cost) but the confirmation is only verbally...No confirmation paper from RSC whatsoever!! So instead of going to RSC I told him to go to any "gray" or AD that he wants to verify it..Imagine paying 200+ only to be told that yr rollie is genuine verbally without any supporting papers/documents to verify it..Anyone knows why coz last time I believe RSC did provide some sort of "confirmation" paper that yr watch is not a knock off stuffs..

i always thought a 'confirmation' paper is never provided.
thats why its recommended to send it for a check-up, then at least you get a 'confirmation' of service done, as they of course will only work on it if it's not a fake.

[utcplus7]

This is slightly off topic but recently I contact RSC since I flipped my Coke to a friend of mine & he wanted to bring it to Menara Dion to verify the authentication of the watch. To my surprise they told me over the phone that they will do the " authentication" @ a price of rm 248 (I think so, not very sure about the exact cost) but the confirmation is only verbally...No confirmation paper from RSC whatsoever!! So instead of going to RSC I told him to go to any "gray" or AD that he wants to verify it..Imagine paying 200+ only to be told that yr rollie is genuine verbally without any supporting papers/documents to verify it..Anyone knows why coz last time I believe RSC did provide some sort of "confirmation" paper that yr watch is not a knock off stuffs..

i always thought a 'confirmation' paper is never provided.
thats why its recommended to send it for a check-up, then at least you get a 'confirmation' of service done, as they of course will only work on it if it's not a fake.

I did this just last week. Asked for service and they took the watch for 25 minutes. I 'decided' not to have it serviced, paid the RM240 and got a receipt, complete with serial number. I took the watch to a store nearby for service, as RSC rules are not sympathetic to vintage watches.

[nasa]

This is slightly off topic but recently I contact RSC since I flipped my Coke to a friend of mine & he wanted to bring it to Menara Dion to verify the authentication of the watch. To my surprise they told me over the phone that they will do the " authentication" @ a price of rm 248 (I think so, not very sure about the exact cost) but the confirmation is only verbally...No confirmation paper from RSC whatsoever!! So instead of going to RSC I told him to go to any "gray" or AD that he wants to verify it..Imagine paying 200+ only to be told that yr rollie is genuine verbally without any supporting papers/documents to verify it..Anyone knows why coz last time I believe RSC did provide some sort of "confirmation" paper that yr watch is not a knock off stuffs..

i always thought a 'confirmation' paper is never provided.
thats why its recommended to send it for a check-up, then at least you get a 'confirmation' of service done, as they of course will only work on it if it's not a fake.

I did this just last week. Asked for service and they took the watch for 25 minutes. I 'decided' not to have it serviced, paid the RM240 and got a receipt, complete with serial number. I took the watch to a store nearby for service, as RSC rules are not sympathetic to vintage watches.

Rm 240 down the drain for 25 mins "viewing"??  :  Even a full package massage is within the same amount but with longer "time" available!! Hehehehe...

[utcplus7]

Quite. It'd be easier to explain my interest in that hobby to my wife too. Or at least to her lawyer.

[dpkong]

This is slightly off topic but recently I contact RSC since I flipped my Coke to a friend of mine & he wanted to bring it to Menara Dion to verify the authentication of the watch. To my surprise they told me over the phone that they will do the " authentication" @ a price of rm 248 (I think so, not very sure about the exact cost) but the confirmation is only verbally...No confirmation paper from RSC whatsoever!! So instead of going to RSC I told him to go to any "gray" or AD that he wants to verify it..Imagine paying 200+ only to be told that yr rollie is genuine verbally without any supporting papers/documents to verify it..Anyone knows why coz last time I believe RSC did provide some sort of "confirmation" paper that yr watch is not a knock off stuffs..

i always thought a 'confirmation' paper is never provided.
thats why its recommended to send it for a check-up, then at least you get a 'confirmation' of service done, as they of course will only work on it if it's not a fake.

I did this just last week. Asked for service and they took the watch for 25 minutes. I 'decided' not to have it serviced, paid the RM240 and got a receipt, complete with serial number. I took the watch to a store nearby for service, as RSC rules are not sympathetic to vintage watches.

Rm 240 down the drain for 25 mins "viewing"??  :  Even a full package massage is within the same amount but with longer "time" available!! Hehehehe...

I can just imagine it now.. 

"Why is there RM240 short in the pocket money I gave you for this week/month?"

"I err... I umm.. I sent my Rolex to RSC to check for authenticity..."


Soon women will be joining the forum to ask if it's true that RSC charges RM240 for verification but no receipt is provided.

 

[ck77]

Just sent in my Mark xv to a local merchant for servicing and polishing (The shop at The Weld, I believe he has a column at the Merchant's corner). Highly anticipating the finished product!

Hopefully by end of the week!

Any updates?
Would like to see the before and after pictures 

[gunsnroses]

Well, I just got my watch back earlier this week. In conclusion, I can only say I am utterly disappointed.

The watch came back with dust on the dial and runs slow by 10 sec per hour (yes you read it right, per HOUR).

Tomorrow sending it back again for a checkup.

[JOS2012]

Hi,
Actually you just pipped me on getting this piece from John..

Its really a pity that this lovely watch ended up having dust on the dial and the rate has been affected. If this had happened to me, my day would have been spoilt and I'd really be in a foul mood. The shop would no doubt be in for a hard time.
 
Do keep us all updated on the progress. It may be a good lesson for all of us too.
Did they acknowledge the error and agree to rectify? I believe you had earlier already indicated which shop that you sent it into.

Rgds...

Well, I just got my watch back earlier this week. In conclusion, I can only say I am utterly disappointed.

The watch came back with dust on the dial and runs slow by 10 sec per hour (yes you read it right, per HOUR).

Tomorrow sending it back again for a checkup.

[gunsnroses]

Yes, but let's not be too quick to judge yet. He is coming to personally collect the watch from me at my office tomorrow to send it for checking again. As for the dust in the dial, I actually brought it back earlier this week and he fixed that for me. Now it's just about the timing.

But yea, I am in a real foul mood but I've told myself not to blow my top just yet.

I've even lost my love for that watch and might just sell it after it's fixed. You interested? I'll give it up at a good price if you are.

Oh btw, the watch was just fine when I got it from John, minus the case which needed some light polishing which was the reason why I sent it to polish in the first place, in the end I decided to service it at the same time.

[ck77]

Sorry to hear it bro.
Hope everything turn out well.

[gunsnroses]

I'm really having a real tough weekend. I have been so upset with what happened with my watch. All that hard earned money and anticipation down the drain. I just feel so cheated and taken for a ride. In fact, I also swore that I will never ever buy another pre owned watch again.

I also had an impression that the merchants on this forum were at least capable of doing what was advertised but I really doubt that now. My watch can be 1k or 100k but when they take it for a service, to them it is just another piece. I can swear that when my watch was returned to me the first time, the technician did not even check the timing of the watch.

Now that the watch is back with him, I am worried that he will scavenge my watch for parts and put in some lousy parts. How am I to tell, I am no watch maker.

I can only say I totally regret my actions sending my watch to this so called "expert" on MWF.

Sigh, may this be a tough lesson to me and all those reading in.

[hanz079]

I'm really having a real tough weekend. I have been so upset with what happened with my watch. All that hard earned money and anticipation down the drain. I just feel so cheated and taken for a ride. In fact, I also swore that I will never ever buy another pre owned watch again.

I also had an impression that the merchants on this forum were at least capable of doing what was advertised but I really doubt that now. My watch can be 1k or 100k but when they take it for a service, to them it is just another piece. I can swear that when my watch was returned to me the first time, the technician did not even check the timing of the watch.

Now that the watch is back with him, I am worried that he will scavenge my watch for parts and put in some lousy parts. How am I to tell, I am no watch maker.

I can only say I totally regret my actions sending my watch to this so called "expert" on MWF.

Sigh, may this be a tough lesson to me and all those reading in.

You must feel absolutely gutted.
That is why I always send watches back to the respective brand's service centre.
You might pay a little more, but with the added security and legitimacy... i'd be worth the extra money paid.
Now regarding this "expert" on MWF.
I am just wondering if there is any open endorsement by MWF?

[TheHobbit]

I'm really having a real tough weekend. I have been so upset with what happened with my watch. All that hard earned money and anticipation down the drain. I just feel so cheated and taken for a ride. In fact, I also swore that I will never ever buy another pre owned watch again.

I also had an impression that the merchants on this forum were at least capable of doing what was advertised but I really doubt that now. My watch can be 1k or 100k but when they take it for a service, to them it is just another piece. I can swear that when my watch was returned to me the first time, the technician did not even check the timing of the watch.

Now that the watch is back with him, I am worried that he will scavenge my watch for parts and put in some lousy parts. How am I to tell, I am no watch maker.

I can only say I totally regret my actions sending my watch to this so called "expert" on MWF.

Sigh, may this be a tough lesson to me and all those reading in.

You must feel absolutely gutted.
That is why I always send watches back to the respective brand's service centre.
You might pay a little more, but with the added security and legitimacy... i'd be worth the extra money paid.
Now regarding this "expert" on MWF.
I am just wondering if there is any open endorsement by MWF?

I too feel for gunsnroses. It is very sad. But in saying that, MWF only provides a platform for merchants to advertise their wares and services. This is done in good faith. MWF do not at any time endorse any of the merchants on the forum.