Dear People
My IWC - ingenieur, ref 3521 stopped operational for about half an hour while driving back home from work last evening. The watch is still working fine during my dinner time at about 8.00pm at the PJ State.
And upon reaching home, that’s when my house grandfather clock strike 9 gong (9.00pm). Naturally I glance at my IWC and its dial read - 8.30pm and the second hand stopped moving. And after a few gentle shakes, it comes alive again. But it stopped again at approx. 10.30pm. And I have been wearing the IWC since it’s purchased – 2 weeks ago.
Now my dilemma, shall I sent it back to Wong Kim for rectification works – as the watch is still under house warranty and with open papers from the Cortina.
a) I fear that Wong Kim would not do a proper job as I got this watch with a huge discount, hence his profit margin is minimal and thus resort to ‘cutting corners’ to justify repairing the watch properly / or in good faith.. (With option A, I save cost on my part with no extra expenses)
b) Or shall I sent the watch to Ah Lam (at the Summit) to give it a through (proper) service at my own expenses – where I have my peace of mind knowing the watch is being properly taken care of. Actually, I do not mind spending a little extra to have my watch tip-top (You know how our WIS mind works). After all, the watch is already 10 years old and high time needed for a complete service. (With option B, Cost incurred at my expenses)
c) Send it back to Cortina (with open papers) for rectification works. I do not have the bill of purchase.
How do this ‘open paper’ works anyway? . There is small scuff on the back opening case (presumably opened by Wong Kim to verify the movement – before trading in from the first owner).
And this minor scuff on the back case may just void the warranty from Cortina. (With option C, It may cost a bomb as normal service at authorised Dealer would)
All opinions / suggestions are welcome and appreciated.
Thank you for your time reading the above.
DC