Fuct T-shirts!!!
and you think they would be better in their service considering that the brand is not actually a big player.
somehow i find the promos and advertising by Citimex is not as aggressive as they used to be compared to a few years back.
maybe you can e-mail Anonimo directly and CC copies to Citimex KL and SG about their non-reply. that would certainly buck them up a bit.
I had problems with my Sinn sometime back. Sent e-mails to THG and Sinn directly and received no replies as well. Posted photos and my dissatisfaction about the watch and their service in all forums; WUS, TZ, SG-ROC and etc.. and e-mailed the links to Sinn and THG.
I got a reply immedietly after that and they rectified my problems with no questions asked.
Anonimo reps post in WUS frequently. You could try there too. they have a dedicated thread for the brand over there.
cheers