Watch Shop in Malaysia

[gloomis]

I got my first and second piece of Rolex from this same AD all within 2 months.
So you'd naturally think the salesgirl gonna treat me well, well...
The fourth month,  my second Rolex ends up with a discolored dial while sitting in the safe. This is what the sales person told me :
1. Its my fault, I must have forgotten to push back the crown.
2. Rolex warranty does not cover 'water resistance' (mind you, mine is a water sports model which has yet to touch water)
3. I will be charged for the repairs.
4. I should be thankful that my Rolex only needs to be in RSC for more than 6 months, Omegas can take more than a year!
5. I should be thankful that this AD where I bought this watch is willing to send the watch on my behalf for repairs.

I finally got back the watch FOC. Rolex replaced the dial for me, it was a manufacturing defect. This was the last piece I'll ever buy from this AD.
I found myself a grey dealer, got another 3 rollies and a pannie from this guy and never looked back.

omg....wat a bad experience u got there.

[kiamat]

i never have any issues with AD staffs here or Sg. sports tees, sandals, cheap watch or no watch at all. i guess i talk in a stern tone and get straight to the point with models that i am looking for and start bargaining if they have ready stock.

sometimes, i phone them first to find out if they have ready stock and go directly to the person i spoke to on the phone earlier.

this is what i can say about most of AD staffs. they lack product knowledge. there are a few who are very knowing and we became friends.

for me, i prefer pre-owned sellers. first, what i am buying is a bargain. second, they are friendlier and good product knowledge. third, you have a place to hang out when you have nothing to do.

[gloomis]

i never have any issues with AD staffs here or Sg. sports tees, sandals, cheap watch or no watch at all. i guess i talk in a stern tone and get straight to the point with models that i am looking for and start bargaining if they have ready stock.

sometimes, i phone them first to find out if they have ready stock and go directly to the person i spoke to on the phone earlier.

this is what i can say about most of AD staffs. they lack product knowledge. there are a few who are very knowing and we became friends.

for me, i prefer pre-owned sellers. first, what i am buying is a bargain. second, they are friendlier and good product knowledge. third, you have a place to hang out when you have nothing to do.

may i add 1 more point, they always call you when there is new stock arrive and you r always welcome to go in just play play on the watch without buying is ok.

[jacky8888]

I got my first and second piece of Rolex from this same AD all within 2 months.
So you'd naturally think the salesgirl gonna treat me well, well...
The fourth month,  my second Rolex ends up with a discolored dial while sitting in the safe. This is what the sales person told me :
1. Its my fault, I must have forgotten to push back the crown.
2. Rolex warranty does not cover 'water resistance' (mind you, mine is a water sports model which has yet to touch water)
3. I will be charged for the repairs.
4. I should be thankful that my Rolex only needs to be in RSC for more than 6 months, Omegas can take more than a year!
5. I should be thankful that this AD where I bought this watch is willing to send the watch on my behalf for repairs.

I finally got back the watch FOC. Rolex replaced the dial for me, it was a manufacturing defect. This was the last piece I'll ever buy from this AD.
I found myself a grey dealer, got another 3 rollies and a pannie from this guy and never looked back.

Bro... sorry to hear that... can u PM me the AD.. so i can be more alert when thinking to buy a rollie.
thanks

[Gigi]

wow, i am late for this man. I actually plan to create a Ranting for watch shop.

The shop with S in KLCC really treat ppl badly compared the one in Pavilion.

Actually one of them were surprise when i ask her to let me see Lange. She told me i have taste (even tho the price is DAMN DAMN expensive)... lol

[GlennTanChiaChiah]

wow, i am late for this man. I actually plan to create a Ranting for watch shop.

The shop with S in KLCC really treat ppl badly compared the one in Pavilion.

Actually one of them were surprise when i ask her to let me see Lange. She told me i have taste (even tho the price is DAMN DAMN expensive)... lol

Start a thread!! 

[gloomis]

wow, i am late for this man. I actually plan to create a Ranting for watch shop.

The shop with S in KLCC really treat ppl badly compared the one in Pavilion.

Actually one of them were surprise when i ask her to let me see Lange. She told me i have taste (even tho the price is DAMN DAMN expensive)... lol

now u really remind my pain of that day. i went in to that stupid shop to check out on lange price and though of having a try. haiz.....since i fail n u have a touch on it. so hows the feeling of holding a lange?

[Angryrodent]

I'm usually treated nicely.. I try to wear something nice nowdays since my first time in malaysia looking all touristy in shorts and t-shirt wasnt a great experience... but that was at klcc and they prolly sick n tired of ppl like me  but if i wear my "office outfit" I always get good customer service.. last time at a pavillion store i got to play with the Golden Bridge even tough I told the seller it was over my price range.. also came home with IWC and Glashütte books given without even asking (trying to decide witch brand to buy) 
And if one seller isnt nice.. ask to get another.. cause they do want their commission I always keep the card of the seller I like best so I can ask fot them when actually buying

[takashi78]

I tried on the Golden Bridge while on transit in Taipei airport.
Man if i had the money.....that would be the one! Only one that can have it beat is the UN Freak.

[Scott C.]

i was in a watch shop yeseterday while waiting my friend fixing her phone... i walking around and the sales guy keep following me (that's fine)... while i was looking around, a lady came into the shop and ask if they sell bracelet for her watch... then she handed the watch to the sales guy (who was following me) and the sales guys said (almost shouted) "Oh~!! This is a FAKE watch!! We don't do Fake!!" then i was like.... WTH... even if it's fake, don't think he should say that so loud... then the lady in shock and reply "This was bought in swiss's tissot boutique and don't think it's fake"... then the sales guys said "but the bracelet SOOO Old and in bad shape already, we dont' do".... then handed back to the lady and she walk away...

honestly, even if the watch is fake or they do not provide such service, they can politely advise the lady instead of say it out loud... remember they do have other customer (in this case, me) walking around... personally, i will not buy from them (or at least from that sales guy)!! And i believe that lady will not go back to that shop anymore

[Omnipotent]

maybe he was trying to impress scott who was wearing something genuine 

[kiamat]

i never have any issues with AD staffs here or Sg. sports tees, sandals, cheap watch or no watch at all. i guess i talk in a stern tone and get straight to the point with models that i am looking for and start bargaining if they have ready stock.

sometimes, i phone them first to find out if they have ready stock and go directly to the person i spoke to on the phone earlier.

this is what i can say about most of AD staffs. they lack product knowledge. there are a few who are very knowing and we became friends.

for me, i prefer pre-owned sellers. first, what i am buying is a bargain. second, they are friendlier and good product knowledge. third, you have a place to hang out when you have nothing to do.

may i add 1 more point, they always call you when there is new stock arrive and you r always welcome to go in just play play on the watch without buying is ok.

you are absolutely correct! hi5!!!

[kiamat]

i was in a watch shop yeseterday while waiting my friend fixing her phone... i walking around and the sales guy keep following me (that's fine)... while i was looking around, a lady came into the shop and ask if they sell bracelet for her watch... then she handed the watch to the sales guy (who was following me) and the sales guys said (almost shouted) "Oh~!! This is a FAKE watch!! We don't do Fake!!" then i was like.... WTH... even if it's fake, don't think he should say that so loud... then the lady in shock and reply "This was bought in swiss's tissot boutique and don't think it's fake"... then the sales guys said "but the bracelet SOOO Old and in bad shape already, we dont' do".... then handed back to the lady and she walk away...

honestly, even if the watch is fake or they do not provide such service, they can politely advise the lady instead of say it out loud... remember they do have other customer (in this case, me) walking around... personally, i will not buy from them (or at least from that sales guy)!! And i believe that lady will not go back to that shop anymore

scott is right. he should be more tactful. i hope she did not pay ori price for a fake.

[Cloud7]

Yes, sales ppl in ADs all look @ your wrist 1st b4 they serve u... I always get excellent service in ADs when I go there wearing an expensive looking watch (i.e. Panerai/Rolex/Omega)... if not, then I tend to get ignored...   

Clothes/shoes/etc all not important, cos I have gone into ADs dressed like I just woke up, in crumpled T-shirt, unshaven, hair not combed, etc... but the moment they see what's on your wrist....   

So far, Pavilion watch shops all treat me very nice & let me 'molest' their watches, even Ome*a, I*C and S*nc3r3 where I played with the single liquid metal piece in stock when it 1st arrived in Malaysia, the perpetual calendar with 7-day power reserve & blue dial (my grail!) & B & R 02-92 (limited edition with orange markers) respectively...

I*C also gave me a very heavy and thick book of their collection... 

And the pretty salesgirl in T*ssot, KLCC actually remembered me by sight (after 3 months!) when I bumped into her outside the shop... not to mention, she had called me a week earlier to tell me they finally had the Sailing Touch in stock cos I had wanted to try it on the last time I was there (3 months ago!)...    Did I mention that I hadn't seen her in 3 months but she STILL remembered who I was (by name!) 

er, are we supposed to be ranting here? 

[hanz079]

Yes, sales ppl in ADs all look @ your wrist 1st b4 they serve u... I always get excellent service in ADs when I go there wearing an expensive looking watch (i.e. Panerai/Rolex/Omega)... if not, then I tend to get ignored...   

Clothes/shoes/etc all not important, cos I have gone into ADs dressed like I just woke up, in crumpled T-shirt, unshaven, hair not combed, etc... but the moment they see what's on your wrist....   

So far, Pavilion watch shops all treat me very nice & let me 'molest' their watches, even Ome*a, I*C and S*nc3r3 where I played with the single liquid metal piece in stock when it 1st arrived in Malaysia, the perpetual calendar with 7-day power reserve & blue dial (my grail!) & B & R 02-92 (limited edition with orange markers) respectively...

I*C also gave me a very heavy and thick book of their collection... 

And the pretty salesgirl in T*ssot, KLCC actually remembered me by sight (after 3 months!) when I bumped into her outside the shop... not to mention, she had called me a week earlier to tell me they finally had the Sailing Touch in stock cos I had wanted to try it on the last time I was there (3 months ago!)...    Did I mention that I hadn't seen her in 3 months but she STILL remembered who I was (by name!) 

er, are we supposed to be ranting here? 

Woah, If i were you, I'd ask her for lunch 1st... you must have charms eh? you playa.... 

[Angryrodent]

+1 to that, if cloud7 is single.. ask the girl out lah.. maybe fix better prices 4 MWF members...

[gloomis]

i was in a watch shop yeseterday while waiting my friend fixing her phone... i walking around and the sales guy keep following me (that's fine)... while i was looking around, a lady came into the shop and ask if they sell bracelet for her watch... then she handed the watch to the sales guy (who was following me) and the sales guys said (almost shouted) "Oh~!! This is a FAKE watch!! We don't do Fake!!" then i was like.... WTH... even if it's fake, don't think he should say that so loud... then the lady in shock and reply "This was bought in swiss's tissot boutique and don't think it's fake"... then the sales guys said "but the bracelet SOOO Old and in bad shape already, we dont' do".... then handed back to the lady and she walk away...

honestly, even if the watch is fake or they do not provide such service, they can politely advise the lady instead of say it out loud... remember they do have other customer (in this case, me) walking around... personally, i will not buy from them (or at least from that sales guy)!! And i believe that lady will not go back to that shop anymore

well, wat i can say is they really lact of passion of the job. they just being hire to sell. but they forgot if no passion on wat they doin nothing can b success

[gloomis]

I*C also gave me a very heavy and thick book of their collection... 

well...no doubt the boutique of Ixx is really provide excellent service. even u juz walk in n hav a look, the sales gal will just ask u to try on their collection. asking question trying to get the right model u wan. bt not to this Sxxcxx3. i got the worst service for twice for stepping into their shop. my fren got once.

[Sheng]

I don't know how a well established company train their staff man. But well, people are so practical nowadays. Next time any of you already plan and prepared the cash to buy an expensive watch, go to the shop purposely wearing a t-shirt, shorts and slippers, and without wearing any watch. See how they treat you before and after you take out your pile of cash.

Despite saying that, i have met before many more civilized and friendly salesperson that don't judge their walk-ins. They should start putting them in charge of training other salesperson. Maybe we would act the same way if we had worked in this kind of boutique long enough.

[pamie]

I don't think they train their staff as believe no trained staff will be sent out to service customers like what I experienced. If I'm going to make a living selling watches I will surely do my homework and read up on the products. I will never tell a customer who has just paid RM24k for a sports model, that its normal for water to seep in and rolex warranty doesn't cover that! This is a very reputable AD !

Perhaps guys tend to get better service than ladies. I now go to this dealer who owns the business and his after sales is  . I think for buying watches, from now on, I'll prefer to deal with a guy, no more pretty girls in short skirts for me 

[G.MAC]

sad to say and i dont mean to offend anyone, the salesperson are just what they are...salesperson. Job to do sales and nothing more.

[Sheng]

their boss ought to guide them and give them vision. their salesperson also quite block headed, without good service how can they achieve sales.

[gloomis]

their boss ought to guide them and give them vision. their salesperson also quite block headed, without good service how can they achieve sales.

if their mind same like yours then the service wont b sucks.... so they r juz being hire to do sales. salesman mah...tats y sales untill 40+ still a salesman loh....

[hanz079]

I guess we understand that their job is to do sales but it is the way of achieving the sale and the attitude to approach a sale prospect that we're ranting about here.
Most ppl dun take sales job seriously and professionally.
Most are not armed with enough product knowledge and ignorant in serving potential customers.

[zameenzahari]

I purchased all my watches so far in tee shirts and jeans/shorts with sandals..even at that shop in Pavi that started the thread and some of the big boys here in SG. Never had (touch wood) any problem of being mistreated or chased out or not being entertained. I'm always looking shabby when I get my stuff from the Panerai boutiques as well (simply because its usually a fly in-get the watch-fly out affair) and without fail, they will treat me super nice and wil be throwing in freebies (3 out of my 5 JV straps were gifts from the boutiques..)..the last PAM I collected was while wearing a superman tee, shorts and a flip flop...