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Author Topic: Richemont Malaysia  (Read 8578 times)

Offline contender

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Richemont Malaysia
« on: June 16, 2016, 10:57:48 AM »
Anyone else got sms saying Richemont Malaysia customer service no longer accept walk in effective 1 July 2016, all other matters go through boutique.
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Offline roystock

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Re: Richemont Malaysia
« Reply #1 on: June 16, 2016, 11:54:00 AM »
No SMS but yes, that's gonna be the case.
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Offline chenht

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Re: Richemont Malaysia
« Reply #2 on: June 16, 2016, 12:04:11 PM »
That was what I had been told.
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Offline roystock

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Re: Richemont Malaysia
« Reply #3 on: June 16, 2016, 12:06:49 PM »
Quote from: roystock on June 16, 2016, 11:54:00 AM
No SMS but yes, that's gonna be the case.

Correction. Just received the SMS 1 minute ago.
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Offline ck77

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Re: Richemont Malaysia
« Reply #4 on: June 16, 2016, 12:13:22 PM »
Quote from: roystock on June 16, 2016, 12:06:49 PM
Quote from: roystock on June 16, 2016, 11:54:00 AM
No SMS but yes, that's gonna be the case.

Correction. Just received the SMS 1 minute ago.
what are the content?
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Offline roystock

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Re: Richemont Malaysia
« Reply #5 on: June 16, 2016, 12:23:42 PM »
From Richemont Msia: Pls be in form that we will cease operation for walk in cust on 1 July 16. Pls visit the boutique or authorized dealer on your after sale enquiries. We thank you for your support for the Maison. Do not reply to this SMS.
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Offline Nickmax

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Re: Richemont Malaysia
« Reply #6 on: June 16, 2016, 03:13:23 PM »
Quote from: roystock on June 16, 2016, 12:23:42 PM
From Richemont Msia: Pls be in form that we will cease operation for walk in cust on 1 July 16. Pls visit the boutique or authorized dealer on your after sale enquiries. We thank you for your support for the Maison. Do not reply to this SMS.

If that is the case, do you guys think the boutique and AD will accept watches that was not bought from them?
For example, if I were to buy from boutique A, can I go to boutique B for the after sales enquiries?
what about the pre-own watches?
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Offline ck77

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Re: Richemont Malaysia
« Reply #7 on: June 16, 2016, 03:27:28 PM »
Quote from: Nickmax on June 16, 2016, 03:13:23 PM
Quote from: roystock on June 16, 2016, 12:23:42 PM
From Richemont Msia: Pls be in form that we will cease operation for walk in cust on 1 July 16. Pls visit the boutique or authorized dealer on your after sale enquiries. We thank you for your support for the Maison. Do not reply to this SMS.

If that is the case, do you guys think the boutique and AD will accept watches that was not bought from them?
For example, if I were to buy from boutique A, can I go to boutique B for the after sales enquiries?
what about the pre-own watches?
It will as long as they carrying their brands.
My concerns are whether AD will mark up the service cost and how efficient are they.


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Offline asimo

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Re: Richemont Malaysia
« Reply #8 on: June 16, 2016, 03:43:01 PM »
Richemont covers Panerai, IWC, Cartier... that means all service or repair request must send thru
all the authoriesed dealers such as Hour Glass, Cortina, etc...  ???
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Offline watchfreak

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Re: Richemont Malaysia
« Reply #9 on: June 16, 2016, 09:06:56 PM »
Quote from: ck77 on June 16, 2016, 03:27:28 PM
Quote from: Nickmax on June 16, 2016, 03:13:23 PM
Quote from: roystock on June 16, 2016, 12:23:42 PM
From Richemont Msia: Pls be in form that we will cease operation for walk in cust on 1 July 16. Pls visit the boutique or authorized dealer on your after sale enquiries. We thank you for your support for the Maison. Do not reply to this SMS.

If that is the case, do you guys think the boutique and AD will accept watches that was not bought from them?
For example, if I were to buy from boutique A, can I go to boutique B for the after sales enquiries?
what about the pre-own watches?
It will as long as they carrying their brands.
My concerns are whether AD will mark up the service cost and how efficient are they.
I'm with you. My guess is that once we go through AD to send for any form of repair, the price certainly will be jacked up for after warranty watches or those which are not covered

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Offline watchfreak

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Re: Richemont Malaysia
« Reply #10 on: June 16, 2016, 09:07:57 PM »
Frankly speaking I prefer to go to the service centre to minimize the middle man cost n get messages across effectively than via a third party now


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Offline ck77

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Richemont Malaysia
« Reply #11 on: June 16, 2016, 10:07:34 PM »
Quote from: watchfreak on June 16, 2016, 09:07:57 PM
Frankly speaking I prefer to go to the service centre to minimize the middle man cost n get messages across effectively than via a third party now


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You still can go to LVMH, Swatch Group, RSC, FJB, Thong Sia etc


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Offline elado249

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Re: Richemont Malaysia
« Reply #12 on: June 17, 2016, 12:33:06 PM »
I believe maybe it is one of their way to counter grey market now

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Offline Umeshmalani

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Re: Richemont Malaysia
« Reply #13 on: June 17, 2016, 03:14:14 PM »
Seriously it's just sooo annoying. First u pay a bomb for the watches. Now I have to go to AD to send in my watches. Just typical Asian way of making Money. I check in Europe u can go direct. No need AD


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Offline AbbasHabshee

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Re: Richemont Malaysia
« Reply #14 on: June 27, 2016, 08:58:48 PM »
I think this is the new marketing style from Richemont. Price might mark up a bit ( i guess ) but i think sending through boutique for service might end up you get a surprise gift and some brand privileges for the service fee.


But what do you members think if this really happens, good thing or bad thing? Or making no differences? :)
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Offline mydoven

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Re: Richemont Malaysia
« Reply #15 on: June 27, 2016, 09:23:37 PM »
bad thing
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Offline realist

  • Newbie
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Re: Richemont Malaysia
« Reply #16 on: July 23, 2018, 01:52:57 PM »
Anyone has a price list of how much to service an IWC watch (chrono SS and non-chrono SS)?
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