Author Topic: Bad experience for warranty claim(Pre-owned watch) (Read 38103 times)

deriku · « **Reply #75 on:** October 19, 2015, 09:27:59 AM »

Sorry to hear that the physical store has closed, I was even thinking of dropping by some time in the future.

Guess I was one of the last customers

Ek lex · « **Reply #76 on:** October 19, 2015, 12:30:40 PM »

Quote from: chrisyen on October 19, 2015, 07:56:14 AM

Quote from: Ek lex on October 17, 2015, 04:24:59 PM
Quote from: hidden830726 on October 08, 2015, 10:56:23 AM
Well, I havent deal with Fxxxx before, but people who claim they have a favorable experience seems mostly when making purchase, I am not implying that this is what happen here, but from my experience, service level sometimes / usually varies before and after sales.

Yes I have to agree on that... the service levels at purchase and after sales varies, could be at the extremities! they can promise 1000 and 1 things to lure you into the purchase, and once you are in, they will forget or deviate from what they have promised. I too have a bad experience with one of the MWF merchant as well, I do not wish to re-open the can of worms.

Having said that, I am quite surprise to see all the merchants have been removed from MWF, even the MWF online store, anyone know why?

For update

After some deep thought

We prefer MWF to stay focus in watch discussion instead of commercial.

Happen that MWF store tenancy is expired, so the Mwf physical store has been closed. My usual kopi place every Saturday is gone.

But now I can talk watches with more kaki in other places.

We still providing service online.
Pm me if u need help
Repairing watches
Trade

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Thanks Chris, sad to hear that though... yet to have a chance to pay a visit to the shop...

I thought it would be appropriate for MWF mod to make an announcement before the close down at least forumer will make their best effort for the "last kopek" visit.

Yes, you are right, MWF is a platform for mainly watches discussion, and also for members to sell or trade their watches, commercial or merchant should stay out, unless they pay for a commercial fees! hahaha...

chrisyen · « **Reply #77 on:** October 20, 2015, 09:02:13 AM »

with the store and a new born last yr, i found i hv much less time on forum for serious discussion.

so back to basic will be better.

those who hv my number can always call me for teh tarik
those who dont, pm me here in MWF, i reply all PM.

now i can attend more event, share more inside story, etc

diazepam · « **Reply #78 on:** October 20, 2015, 04:59:43 PM »

I just wanted to add that I've dealt with both the TCM and BV shops. The TCM shop was only nice when I was making a purchase, and while my aftersales service requirement wasn't as major as the OP, it was still a very unpleasant (esp considering the price of the piece I bought) experience.

The BV shop on the other hand was first class all the way.

rnsm1979 · « **Reply #79 on:** October 20, 2015, 06:47:35 PM »

Quote from: diazepam on October 20, 2015, 04:59:43 PM

I just wanted to add that I've dealt with both the TCM and BV shops. The TCM shop was only nice when I was making a purchase, and while my aftersales service requirement wasn't as major as the OP, it was still a very unpleasant (esp considering the price of the piece I bought) experience.

The BV shop on the other hand was first class all the way.

not sure is true or not but someone told be this before, although both is HT, but the one at TCM is manage by local HT, while the one at BV is own by Singapore owner or something, so basically both is different management

mikeylacroix · « **Reply #80 on:** October 20, 2015, 10:13:35 PM »

rex at HT bangsar is solid

Everdying · « **Reply #81 on:** October 21, 2015, 07:58:58 AM »

Quote from: rnsm1979 on October 20, 2015, 06:47:35 PM

not sure is true or not but someone told be this before, although both is HT, but the one at TCM is manage by local HT, while the one at BV is own by Singapore owner or something, so basically both is different management

HT SS2 is the first, HT BV are also related...same family members running it.
perhaps the TCM one is run differently, as they have their own seperate FB page etc.
anyway i dont mind walking into both those mentioned outlets, but i usually try my best to avoid walking into the TCM outlet.

Jy84 · « **Reply #82 on:** October 26, 2015, 06:39:00 AM »

Good Morning Guys,

My friend just collected her watch from RSC, the watch is working fine after servicing and RSC confirm that no gears are damaged or replaced.

There will be more update after my friend attend the consumer tribunal.

antoniosaprozeld · « **Reply #83 on:** October 26, 2015, 07:11:18 AM »

Rsc full service cost over rm2k right?

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Jy84 · « **Reply #84 on:** October 26, 2015, 07:44:48 AM »

Quote from: antoniosaprozeld on October 26, 2015, 07:11:18 AM

Rsc full service cost over rm2k right?

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RM 2.2k inclusive of GST

Jy84 · « **Reply #85 on:** November 13, 2015, 05:57:30 PM »

Hi guys
My friend just went for the tribunal hearing yesterday. The case is pending till next hearing in December. Will post once the result is out

ck77 · « **Reply #86 on:** November 13, 2015, 06:11:05 PM »

All the best

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gunsnroses · « **Reply #87 on:** November 13, 2015, 06:12:24 PM »

Do keep us updated. I would like to see this kind of traders suspended or fined for treating their customers like this. We are not paying RM100 or RM200, we are talking more than RM10k here which is for some equivalent to a year's savings. And this is the kind of treatment we get.

sshark · « **Reply #88 on:** November 13, 2015, 06:32:19 PM »

keep us posted

chenht · « **Reply #89 on:** November 13, 2015, 06:49:29 PM »

Quote from: Jy84 on November 13, 2015, 05:57:30 PM

Hi guys
My friend just went for the tribunal hearing yesterday. The case is pending till next hearing in December. Will post once the result is out

Hope this crooked shop loses its pants off.

sshark · « **Reply #90 on:** November 13, 2015, 07:30:32 PM »

do not be too surprise if they win the case

adamjohari · « **Reply #91 on:** November 13, 2015, 09:46:17 PM »

Didn't even know that there was a HT in TCM. Can vouch that Rex in BV is solid.

Jy84 · « **Reply #92 on:** November 14, 2015, 08:22:33 PM »

Quote from: gunsnroses on November 13, 2015, 06:12:24 PM

Do keep us updated. I would like to see this kind of traders suspended or fined for treating their customers like this. We are not paying RM100 or RM200, we are talking more than RM10k here which is for some equivalent to a year's savings. And this is the kind of treatment we get.

What you said is very true, some of us save to get our dream watch and it is very unfortunate to experience such situation.

It is important to buy the seller to prevent such situation happening to us. To some seller, they might think it is a one off business and treat us this way.

Jy84 · « **Reply #93 on:** December 02, 2015, 06:18:43 AM »

Hi guys, I would like to seek some advice from fellow forumer. After a catchup session with my friend, she informed that the tribunal have requested H*** Th** to proof that the watch is mishandled if they wish to void the warranty claim. HT claimed that they have a photo of the watch's broken gear and mentioned that the watch could drop on soft surface which cause the damage.
Their explanation is not making sense, firstly they mention the watch is winded wrongly which cause the broken gear and now mention about the watch dropping on soft surface.

Any sifus can advice if there are anyway HT can proof the watch is mishandled?
RSC has confirmed the watch is not damage and only charge for watch service

sshark · « **Reply #94 on:** December 02, 2015, 02:49:55 PM »

You can use the conclusion from RSC to counter HT claim

chrisyen · « **Reply #95 on:** December 03, 2015, 12:29:19 PM »

Quote from: Everdying on October 21, 2015, 07:58:58 AM

Quote from: rnsm1979 on October 20, 2015, 06:47:35 PM

not sure is true or not but someone told be this before, although both is HT, but the one at TCM is manage by local HT, while the one at BV is own by Singapore owner or something, so basically both is different management

HT SS2 is the first, HT BV are also related...same family members running it.
perhaps the TCM one is run differently, as they have their own seperate FB page etc.
anyway i dont mind walking into both those mentioned outlets, but i usually try my best to avoid walking into the TCM outlet.

not true

all three HT is by same family
father at SS2 first shop
2 sons running BV & TCM
HT at TCM is not selling new watches as in BV & SS2, more on trading pre owned watches and grey, hence the set up is different.

chrisyen · « **Reply #96 on:** December 03, 2015, 12:32:34 PM »

Quote from: Jy84 on December 02, 2015, 06:18:43 AM

Hi guys, I would like to seek some advice from fellow forumer. After a catchup session with my friend, she informed that the tribunal have requested H*** Th** to proof that the watch is mishandled if they wish to void the warranty claim. HT claimed that they have a photo of the watch's broken gear and mentioned that the watch could drop on soft surface which cause the damage.
Their explanation is not making sense, firstly they mention the watch is winded wrongly which cause the broken gear and now mention about the watch dropping on soft surface.

Any sifus can advice if there are anyway HT can proof the watch is mishandled?
RSC has confirmed the watch is not damage and only charge for watch service

rolex is solid made, movement is one of the toughest.
to proof the drop is not difficult, a watch that dropped or with great shock ( bang on hard surface ) will sure leave some mark on it, steel made, sure will have dent/scratch/ding

JeepWH · « **Reply #97 on:** December 03, 2015, 06:36:25 PM »

What chris said is correct, any watch when impacted will leave a mark.

Stainless steel - dents chips.

Titanium- deep scratch hard to dent

Gold/ platinum- big dent, deformation.

I have seen a full gold rolex deformed due to a large impact.

keanewoon · « **Reply #98 on:** December 04, 2015, 04:46:43 AM »

Op mentioned they said the watch is dropped on soft surface. I dont think there is dent or deep scratch. If not ht did not need to mention soft surface.

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chrisyen · « **Reply #99 on:** December 07, 2015, 08:26:43 AM »

Quote from: Jy84 on December 02, 2015, 06:18:43 AM

Hi guys, I would like to seek some advice from fellow forumer. After a catchup session with my friend, she informed that the tribunal have requested H*** Th** to proof that the watch is mishandled if they wish to void the warranty claim. HT claimed that they have a photo of the watch's broken gear and mentioned that the watch could drop on soft surface which cause the damage.
Their explanation is not making sense, firstly they mention the watch is winded wrongly which cause the broken gear and now mention about the watch dropping on soft surface.

Any sifus can advice if there are anyway HT can proof the watch is mishandled?
RSC has confirmed the watch is not damage and only charge for watch service

When is the next hearing ?

Can share with us what your friend actually claimed as stated in tribunal form ?
All charged by Rolex + other cost ? Or what HT quoted for the repair ?

Any defence / reply from HT in black n white ?
They still refuse to pay or refuse to pay full ?

And if can also share us the Rolex service details !
What actually been done to the watch !

News:

Author Topic: Bad experience for warranty claim(Pre-owned watch) (Read 38103 times)