Malaysia Watch Forum
Main Forums => General Discussion - Modern Watches => Topic started by: gloomis on February 16, 2011, 05:16:19 AM
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Yest went to pavilion to choose a new target, went in to this shop start with 'S'. the staff inside dont even bother to give me a look nor stand up to serve you. I swear i will not goin in to this stupid shop again even i want to get that brand. i will fly oversea rather to let them make the commission.
did you guys experience such scenario happen to you or just because my attire is to simple (shorts and slipper) which show i cant afford the watch?
lets discuss about this and i really hope the owner o their friends have read this and relay a message to them. if not they might loose alot potential customer.
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That is a normal situation in most higher end shops. Been there also. They wont really serve you unless they smell a potential buyer. Having said that, their attitude change once I purchase a Panerai from there. Was wearing t-shirt, shorts and slippers into there as well. Does help that I am wearing a Deepsea :Laughing_on_floor:. Ever since then, they are more friendly. On the other hand, I did tell the salesperson in passing that their staff are not too friendly but she just shrug it off saying that they are busy. Overall, they are extremely nice to buyers but cold towards those who only want to see, try, but not buy.
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I think the standard of customer service , not to mention the overall knowledge of watches , are severely lacking in most ADs. :thumbsdown:
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Just a gentle reminder to everyone, lets be civilized and reasonable when discussing such topics.
NO mention of any AD name of any kind here.
As soon as i see that things are getting out of hand i will lock this topic.
Discuss away.... ;D
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It seems that the sales person for those shops that sell luxury goods are mostly either not properly trained or with bad attitude. My personal experience with Axxo Bxxxria, Machxxx (the shop that sells Apples), etc etc are also similar. Once you become their customer, then the attitude is 180 degree change. Now I have best buddies with AB, Machinxxx and some of the watch shops sales person! ;D
Can't blame them for being "realistic" but I agree that if I were the manager of those shops, i willl fire some of them. May be the shops pay them peanuts but it is still not a good excuse. In terms of customer eperience, the best I have is surprisingly/not surprisingly Amaxxx.com! Their response is quick, the communication is clear and friendly and very accomodating to reasonable customer requests.
This not only happened in Malaysia. Let you give you a real incident happened to a friend of mine in Singapore. She went into one of the "big name" watch shops in Singapore one weekend. She was dressing very casual during that weekend and when she asked to look at certain watches, the salesperson was very hesistant to do and asked her if she was a Mystery Shopper!!! :HammerHead:
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Yest went to pavilion to choose a new target, went in to this shop start with 'S'. the staff inside dont even bother to give me a look nor stand up to serve you. I swear i will not goin in to this stupid shop again even i want to get that brand. i will fly oversea rather to let them make the commission.
did you guys experience such scenario happen to you or just because my attire is to simple (shorts and slipper) which show i cant afford the watch?
lets discuss about this and i really hope the owner o their friends have read this and relay a message to them. if not they might loose alot potential customer.
Just 2 days ago I went into this same shop hunting for a good bargain.
While I spent 5 minutes there, nobody bother to serve me-I was quite well attired with polo shirt, long pants and leather shoes.
While with the same attire, I was very well served at a H shop at the Gardens.
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from my personal experience whilst window shopping for watches in ADs or brand boutiques is that the 1st thing the sales person will look at is the watch that you are wearing, not so much at your attire.
When I was shopping for my Oris Diver, i was well attired (branded shirt and branded long pants with proper sneakers) but wearing a cheap watch and had a difficult time talking to the salesperson (they were either rude or trying to end the conversation quickly) and i felt like i was being psyched to get out of their premises... :Mad:
However, when I was hunting for the Hulk, i wore a faded polo tee and short pants with Jukebox slippers (with the heel of the sole badly worn out) but I got a lot attention from these sales person (even from the shop mentioned by OP) and they were very helpful and insists on getting my contact so that they will call me when the stock arrives...i wonder if it's the hunk of steel i had on my wrist :Laughing_on_floor:
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Just a gentle reminder to everyone, lets be civilized and reasonable when discussing such topics.
NO mention of any AD name of any kind here.
As soon as i see that things are getting out of hand i will lock this topic.
Discuss away.... ;D
no worry lah. we will not mentioning the name of the shop as it is too obvious.
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most of them not being well trained or they have forgotten how to serve coz very less customer walk in to their shop.
they mayb not knowing when some1 buying a watch, they must have the watch on hand, try, wear it. play with it and let the poison slowly inject into the body then to mind. even playing a while of the watch bt end up might be digging out money to buy the watch. i been kena twist like this. don have the intention to buy bt once play with it then end up the watch follow me home. :Laughing_on_floor:
too bad malaysia luxury AD still don learn from oversea AD. i went to Dubai, HK n even JAPAN. their customer service is 100% sincerely serve you without checking your attired.
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I would say that customer service of luxury brands in Malaysia is lacking.
They really do see what your attire or what watch you're wearing in the case of buying watches.
Sometimes, I prefer juz looking frm outside. Window shopping so to speak.
Of course they will be nice to you once you bought an expensive watch frm them.
But the customer service should start even before a sale is made.
Some ppl willing to spend 1st and then realize that their attitude change 180 degrees.
For me, I'd rather take my money elsewhere.
There's a local AD in Kota Kinabalu that I'm sure 100% friendly even without buying anything.
The shop carries Mont Blanc, Omega, Tissot, Certina, Epos, Maurice Lacroix, Baume n Mercier, Swatch, Citizen, Seiko and Casio and some fashion brands like CK watches and etc.
The first time I visit the shop, I was not gonna buy anything, he strike up a conversation with me, telling me alot about watches.
That time I was wearing a Fossil Watch. He told me that if I'm going for a 1st swiss, Tissot will be the best choice as the price is quite reasonable.
Since the shop is juz opposite of my office, I visited him almost twice every week. Any other owner will juz leave me alone and lemme look around, but not him... he will always try to strike up a conversation with me.
So, when I got my year end bonus, I bought myself a Tissot T-Race 2004 Athens Olympics.
My 1st swiss watch. :Dancing_banana:
Then after that, I stayed quiet for 3 years without getting any watches.
I din go to his shop for 3 years and when I did, he remembered me and ask me how was my Tissot. Great I say. But really worn coz it was on my wrist all the time. Din have any other watch to rotate.
That time my 2nd child is already on d way and I was getting better financially and when I thought of getting a new watch, the 1st place I'd thought of going was to the same shop. The rest I will continue in another day as my blabbing is becoming quite long.
Bottom line is, customer service is important. Even today, i will still buy frm the same shop over and over again.
BTW, I juz got my 2 kids their 1st swiss watches, 2 Flik Flaks and a CK watch for my lady for Valentines... all frm the same shop.
I'm happy spending my money there than spending somewhere that doesn't value my business. :Cheers:
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overall wat i can is about passion. those luxury AD staff mayb they all lact of passion. they r just there to sell. same to me here as i rather spent my money else where. yest the experience really spoilt my mood.
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from my personal experience whilst window shopping for watches in ADs or brand boutiques is that the 1st thing the sales person will look at is the watch that you are wearing, not so much at your attire.
When I was shopping for my Oris Diver, i was well attired (branded shirt and branded long pants with proper sneakers) but wearing a cheap watch and had a difficult time talking to the salesperson (they were either rude or trying to end the conversation quickly) and i felt like i was being psyched to get out of their premises... :Mad:
However, when I was hunting for the Hulk, i wore a faded polo tee and short pants with Jukebox slippers (with the heel of the sole badly worn out) but I got a lot attention from these sales person (even from the shop mentioned by OP) and they were very helpful and insists on getting my contact so that they will call me when the stock arrives...i wonder if it's the hunk of steel i had on my wrist :Laughing_on_floor:
this is very true. Actually this was a lesson learnt by them. I personally saw a guy(customer) wearing t shirt and shorts but is on a Lange and writing a RM200k travellers cheque for a gold AP. Hence they dont really bother nowadays what clothes you wear but what is on the wrist.
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sometime we just need to ask question.. i seem all right with all the sales person. what we dress and wear don't really matter... so be knowledgeable on what you say.....
try to walk in one more time . good luck !!
just a my personal feedback.
cheers.
bobby
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to me i dont really care how those sales ppl look at me.. so far (touch wood) i hav no problems with them... normally when i walk into the AD... i will straight approach the nearest salesman/girl and ask them about the watches i am interested... once they know u r a WIS.... they will treat u better....
just my personal experience.....
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this is very true. Actually this was a lesson learnt by them. I personally saw a guy(customer) wearing t shirt and shorts but is on a Lange and writing a RM200k travellers cheque for a gold AP. Hence they dont really bother nowadays what clothes you wear but what is on the wrist.
bro, wearing a rolex lv still not to the class to look at a lange? :Laughing_on_floor:
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to me i dont really care how those sales ppl look at me.. so far (touch wood) i hav no problems with them... normally when i walk into the AD... i will straight approach the nearest salesman/girl and ask them about the watches i am interested... once they know u r a WIS.... they will treat u better....
just my personal experience.....
i did ask b4 bt end up the face expression oso damn upsad me. they dont even want to take out the watch to let me hold it n try it on my wrist. i still rmb wat the sentence the sales girl told me. if you confirm really wan to buy then only can let you try coz the watch is very expensive.
so end up i bought the watch else where. :Laughing_on_floor:
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if you confirm really wan to buy then only can let you try coz the watch is very expensive.
ouch! :HammerHead:
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Got once I ask to let me see and try on a watch, he looked at it and told me how much it costs... :Confused:
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Went to this one shop called Wxxxxxxx at Mid Valley to get my Air King bracelet adjusted (permanent link type as mine is a vintage). Stood there for 15 minutes before someone even noticed me. Another 15 minutes before the watchmaker got to me and said he couldn't adjust my bracelet with a blunt "no". Bottom line is AD's these days will not take you seriously if you are under 25 and wearing a luxury watch.
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how do u need ur bracelet to be adjusted?
I always adjust my wife's watches on the go with just any paper clip/metal wire/tooth pick on the micro adjustment holes on the clasp.
for anything major.. u just need a right sized screwdriver and some cellophane tape to prevent scratches. screw those watch shops :HammerHead:... i must say. i prefer preowned shops for far better insightful service and conversation/discussions
it's amazing that most watch shops have ppl who have absolutely no idea on what they are selling and also not to mention that they pretend they own the watches on display
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no need to angry my fren...tat nothing to do with the attire or what are you wearing...tat one time i visit a watch Boutique in SG with my sub 16610 and wearing a collar shirt, blue jeans with SAFETY BOOTS :Laughing_on_floor:and ask for the BP...e sales gal just lead me to the shelf and tell me "nah..tats the BP" and from her emotion/expression i can tell she dnt have the intention at all to take out the watch for me to try on....and not even tell me tat a very expensive watch :Laughing_on_floor:
ya u can adjust ur bracelet with right tools...i also adjust my submariner bracelet with Sinn toolkits :HammerHead:
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I got my first and second piece of Rolex from this same AD all within 2 months.
So you'd naturally think the salesgirl gonna treat me well, well...
The fourth month, my second Rolex ends up with a discolored dial while sitting in the safe. This is what the sales person told me :
1. Its my fault, I must have forgotten to push back the crown.
2. Rolex warranty does not cover 'water resistance' (mind you, mine is a water sports model which has yet to touch water)
3. I will be charged for the repairs.
4. I should be thankful that my Rolex only needs to be in RSC for more than 6 months, Omegas can take more than a year!
5. I should be thankful that this AD where I bought this watch is willing to send the watch on my behalf for repairs.
I finally got back the watch FOC. Rolex replaced the dial for me, it was a manufacturing defect. This was the last piece I'll ever buy from this AD.
I found myself a grey dealer, got another 3 rollies and a pannie from this guy and never looked back.
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how do u need ur bracelet to be adjusted?
I always adjust my wife's watches on the go with just any paper clip/metal wire/tooth pick on the micro adjustment holes on the clasp.
for anything major.. u just need a right sized screwdriver and some cellophane tape to prevent scratches. screw those watch shops :HammerHead:... i must say. i prefer preowned shops for far better insightful service and conversation/discussions
it's amazing that most watch shops have ppl who have absolutely no idea on what they are selling and also not to mention that they pretend they own the watches on display
I needed one of the links taken out. Some browsing online and I figured out how to do it myself. Speaking of preowned shops, where can I find those?
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Went to this one shop called Wxxxxxxx at Mid Valley to get my Air King bracelet adjusted (permanent link type as mine is a vintage). Stood there for 15 minutes before someone even noticed me. Another 15 minutes before the watchmaker got to me and said he couldn't adjust my bracelet with a blunt "no". Bottom line is AD's these days will not take you seriously if you are under 25 and wearing a luxury watch.
coz they tot they have very good pair of screening scanner. they scan n judge u b4. i had the same exp as well untill i got my 1st rollie then only got treat better when walk in to all this AD. but tat day is becoz i m eyeing something another level higher than rollie so cant pass the scanner screen. :Mad:
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how do u need ur bracelet to be adjusted?
I always adjust my wife's watches on the go with just any paper clip/metal wire/tooth pick on the micro adjustment holes on the clasp.
for anything major.. u just need a right sized screwdriver and some cellophane tape to prevent scratches. screw those watch shops :HammerHead:... i must say. i prefer preowned shops for far better insightful service and conversation/discussions
it's amazing that most watch shops have ppl who have absolutely no idea on what they are selling and also not to mention that they pretend they own the watches on display
fully agreed on this. u can always try to go pre owned shop as they all r passionate and very wellcoming. i always hop by in Time Pxxxxxx in sg wang for chit chat n price update.
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I got my first and second piece of Rolex from this same AD all within 2 months.
So you'd naturally think the salesgirl gonna treat me well, well...
The fourth month, my second Rolex ends up with a discolored dial while sitting in the safe. This is what the sales person told me :
1. Its my fault, I must have forgotten to push back the crown.
2. Rolex warranty does not cover 'water resistance' (mind you, mine is a water sports model which has yet to touch water)
3. I will be charged for the repairs.
4. I should be thankful that my Rolex only needs to be in RSC for more than 6 months, Omegas can take more than a year!
5. I should be thankful that this AD where I bought this watch is willing to send the watch on my behalf for repairs.
I finally got back the watch FOC. Rolex replaced the dial for me, it was a manufacturing defect. This was the last piece I'll ever buy from this AD.
I found myself a grey dealer, got another 3 rollies and a pannie from this guy and never looked back.
omg....wat a bad experience u got there.
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i never have any issues with AD staffs here or Sg. sports tees, sandals, cheap watch or no watch at all. i guess i talk in a stern tone and get straight to the point with models that i am looking for and start bargaining if they have ready stock.
sometimes, i phone them first to find out if they have ready stock and go directly to the person i spoke to on the phone earlier.
this is what i can say about most of AD staffs. they lack product knowledge. there are a few who are very knowing and we became friends.
for me, i prefer pre-owned sellers. first, what i am buying is a bargain. second, they are friendlier and good product knowledge. third, you have a place to hang out when you have nothing to do.
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i never have any issues with AD staffs here or Sg. sports tees, sandals, cheap watch or no watch at all. i guess i talk in a stern tone and get straight to the point with models that i am looking for and start bargaining if they have ready stock.
sometimes, i phone them first to find out if they have ready stock and go directly to the person i spoke to on the phone earlier.
this is what i can say about most of AD staffs. they lack product knowledge. there are a few who are very knowing and we became friends.
for me, i prefer pre-owned sellers. first, what i am buying is a bargain. second, they are friendlier and good product knowledge. third, you have a place to hang out when you have nothing to do.
may i add 1 more point, they always call you when there is new stock arrive and you r always welcome to go in just play play on the watch without buying is ok.
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I got my first and second piece of Rolex from this same AD all within 2 months.
So you'd naturally think the salesgirl gonna treat me well, well...
The fourth month, my second Rolex ends up with a discolored dial while sitting in the safe. This is what the sales person told me :
1. Its my fault, I must have forgotten to push back the crown.
2. Rolex warranty does not cover 'water resistance' (mind you, mine is a water sports model which has yet to touch water)
3. I will be charged for the repairs.
4. I should be thankful that my Rolex only needs to be in RSC for more than 6 months, Omegas can take more than a year!
5. I should be thankful that this AD where I bought this watch is willing to send the watch on my behalf for repairs.
I finally got back the watch FOC. Rolex replaced the dial for me, it was a manufacturing defect. This was the last piece I'll ever buy from this AD.
I found myself a grey dealer, got another 3 rollies and a pannie from this guy and never looked back.
Bro... sorry to hear that... can u PM me the AD.. so i can be more alert when thinking to buy a rollie.
thanks
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wow, i am late for this man. I actually plan to create a Ranting for watch shop.
The shop with S in KLCC really treat ppl badly compared the one in Pavilion.
Actually one of them were surprise when i ask her to let me see Lange. She told me i have taste (even tho the price is DAMN DAMN expensive)... lol
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wow, i am late for this man. I actually plan to create a Ranting for watch shop.
The shop with S in KLCC really treat ppl badly compared the one in Pavilion.
Actually one of them were surprise when i ask her to let me see Lange. She told me i have taste (even tho the price is DAMN DAMN expensive)... lol
Start a thread!! :Laughing_on_floor:
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wow, i am late for this man. I actually plan to create a Ranting for watch shop.
The shop with S in KLCC really treat ppl badly compared the one in Pavilion.
Actually one of them were surprise when i ask her to let me see Lange. She told me i have taste (even tho the price is DAMN DAMN expensive)... lol
now u really remind my pain of that day. i went in to that stupid shop to check out on lange price and though of having a try. haiz.....since i fail n u have a touch on it. so hows the feeling of holding a lange?
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I'm usually treated nicely.. I try to wear something nice nowdays since my first time in malaysia looking all touristy in shorts and t-shirt wasnt a great experience... but that was at klcc and they prolly sick n tired of ppl like me :Laughing_on_floor: but if i wear my "office outfit" I always get good customer service.. last time at a pavillion store i got to play with the Golden Bridge even tough I told the seller it was over my price range.. also came home with IWC and Glashütte books given without even asking (trying to decide witch brand to buy) :thumbsup:
And if one seller isnt nice.. ask to get another.. cause they do want their commission :) I always keep the card of the seller I like best so I can ask fot them when actually buying
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I tried on the Golden Bridge while on transit in Taipei airport.
Man if i had the money.....that would be the one! Only one that can have it beat is the UN Freak.
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i was in a watch shop yeseterday while waiting my friend fixing her phone... i walking around and the sales guy keep following me (that's fine)... while i was looking around, a lady came into the shop and ask if they sell bracelet for her watch... then she handed the watch to the sales guy (who was following me) and the sales guys said (almost shouted) "Oh~!! This is a FAKE watch!! We don't do Fake!!" then i was like.... WTH... even if it's fake, don't think he should say that so loud... then the lady in shock and reply "This was bought in swiss's tissot boutique and don't think it's fake"... then the sales guys said "but the bracelet SOOO Old and in bad shape already, we dont' do".... then handed back to the lady and she walk away...
honestly, even if the watch is fake or they do not provide such service, they can politely advise the lady instead of say it out loud... remember they do have other customer (in this case, me) walking around... personally, i will not buy from them (or at least from that sales guy)!! And i believe that lady will not go back to that shop anymore ;D
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maybe he was trying to impress scott who was wearing something genuine :Laughing_on_floor:
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i never have any issues with AD staffs here or Sg. sports tees, sandals, cheap watch or no watch at all. i guess i talk in a stern tone and get straight to the point with models that i am looking for and start bargaining if they have ready stock.
sometimes, i phone them first to find out if they have ready stock and go directly to the person i spoke to on the phone earlier.
this is what i can say about most of AD staffs. they lack product knowledge. there are a few who are very knowing and we became friends.
for me, i prefer pre-owned sellers. first, what i am buying is a bargain. second, they are friendlier and good product knowledge. third, you have a place to hang out when you have nothing to do.
may i add 1 more point, they always call you when there is new stock arrive and you r always welcome to go in just play play on the watch without buying is ok.
you are absolutely correct! hi5!!!
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i was in a watch shop yeseterday while waiting my friend fixing her phone... i walking around and the sales guy keep following me (that's fine)... while i was looking around, a lady came into the shop and ask if they sell bracelet for her watch... then she handed the watch to the sales guy (who was following me) and the sales guys said (almost shouted) "Oh~!! This is a FAKE watch!! We don't do Fake!!" then i was like.... WTH... even if it's fake, don't think he should say that so loud... then the lady in shock and reply "This was bought in swiss's tissot boutique and don't think it's fake"... then the sales guys said "but the bracelet SOOO Old and in bad shape already, we dont' do".... then handed back to the lady and she walk away...
honestly, even if the watch is fake or they do not provide such service, they can politely advise the lady instead of say it out loud... remember they do have other customer (in this case, me) walking around... personally, i will not buy from them (or at least from that sales guy)!! And i believe that lady will not go back to that shop anymore ;D
scott is right. he should be more tactful. i hope she did not pay ori price for a fake.
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Yes, sales ppl in ADs all look @ your wrist 1st b4 they serve u... I always get excellent service in ADs when I go there wearing an expensive looking watch (i.e. Panerai/Rolex/Omega)... if not, then I tend to get ignored... :(
Clothes/shoes/etc all not important, cos I have gone into ADs dressed like I just woke up, in crumpled T-shirt, unshaven, hair not combed, etc... but the moment they see what's on your wrist.... ::)
So far, Pavilion watch shops all treat me very nice & let me 'molest' their watches, even Ome*a, I*C and S*nc3r3 where I played with the single liquid metal piece in stock when it 1st arrived in Malaysia, the perpetual calendar with 7-day power reserve & blue dial (my grail!) & B & R 02-92 (limited edition with orange markers) respectively...
I*C also gave me a very heavy and thick book of their collection... :thumbsup:
And the pretty salesgirl in T*ssot, KLCC actually remembered me by sight (after 3 months!) when I bumped into her outside the shop... not to mention, she had called me a week earlier to tell me they finally had the Sailing Touch in stock cos I had wanted to try it on the last time I was there (3 months ago!)... :Startled: Did I mention that I hadn't seen her in 3 months but she STILL remembered who I was (by name!)??? ;D
er, are we supposed to be ranting here? :laugh:
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Yes, sales ppl in ADs all look @ your wrist 1st b4 they serve u... I always get excellent service in ADs when I go there wearing an expensive looking watch (i.e. Panerai/Rolex/Omega)... if not, then I tend to get ignored... :(
Clothes/shoes/etc all not important, cos I have gone into ADs dressed like I just woke up, in crumpled T-shirt, unshaven, hair not combed, etc... but the moment they see what's on your wrist.... ::)
So far, Pavilion watch shops all treat me very nice & let me 'molest' their watches, even Ome*a, I*C and S*nc3r3 where I played with the single liquid metal piece in stock when it 1st arrived in Malaysia, the perpetual calendar with 7-day power reserve & blue dial (my grail!) & B & R 02-92 (limited edition with orange markers) respectively...
I*C also gave me a very heavy and thick book of their collection... :thumbsup:
And the pretty salesgirl in T*ssot, KLCC actually remembered me by sight (after 3 months!) when I bumped into her outside the shop... not to mention, she had called me a week earlier to tell me they finally had the Sailing Touch in stock cos I had wanted to try it on the last time I was there (3 months ago!)... :Startled: Did I mention that I hadn't seen her in 3 months but she STILL remembered who I was (by name!)??? ;D
er, are we supposed to be ranting here? :laugh:
Woah, If i were you, I'd ask her for lunch 1st... you must have charms eh? you playa.... :Laughing_on_floor:
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+1 to that, if cloud7 is single.. ask the girl out lah.. maybe fix better prices 4 MWF members... :)
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i was in a watch shop yeseterday while waiting my friend fixing her phone... i walking around and the sales guy keep following me (that's fine)... while i was looking around, a lady came into the shop and ask if they sell bracelet for her watch... then she handed the watch to the sales guy (who was following me) and the sales guys said (almost shouted) "Oh~!! This is a FAKE watch!! We don't do Fake!!" then i was like.... WTH... even if it's fake, don't think he should say that so loud... then the lady in shock and reply "This was bought in swiss's tissot boutique and don't think it's fake"... then the sales guys said "but the bracelet SOOO Old and in bad shape already, we dont' do".... then handed back to the lady and she walk away...
honestly, even if the watch is fake or they do not provide such service, they can politely advise the lady instead of say it out loud... remember they do have other customer (in this case, me) walking around... personally, i will not buy from them (or at least from that sales guy)!! And i believe that lady will not go back to that shop anymore ;D
well, wat i can say is they really lact of passion of the job. they just being hire to sell. but they forgot if no passion on wat they doin nothing can b success
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I*C also gave me a very heavy and thick book of their collection... :thumbsup:
well...no doubt the boutique of Ixx is really provide excellent service. even u juz walk in n hav a look, the sales gal will just ask u to try on their collection. asking question trying to get the right model u wan. bt not to this Sxxcxx3. i got the worst service for twice for stepping into their shop. my fren got once.
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I don't know how a well established company train their staff man. But well, people are so practical nowadays. Next time any of you already plan and prepared the cash to buy an expensive watch, go to the shop purposely wearing a t-shirt, shorts and slippers, and without wearing any watch. See how they treat you before and after you take out your pile of cash.
Despite saying that, i have met before many more civilized and friendly salesperson that don't judge their walk-ins. They should start putting them in charge of training other salesperson. Maybe we would act the same way if we had worked in this kind of boutique long enough.
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I don't think they train their staff as believe no trained staff will be sent out to service customers like what I experienced. If I'm going to make a living selling watches I will surely do my homework and read up on the products. I will never tell a customer who has just paid RM24k for a sports model, that its normal for water to seep in and rolex warranty doesn't cover that! This is a very reputable AD !
Perhaps guys tend to get better service than ladies. I now go to this dealer who owns the business and his after sales is :thumbsup:. I think for buying watches, from now on, I'll prefer to deal with a guy, no more pretty girls in short skirts for me :Laughing_on_floor:
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sad to say and i dont mean to offend anyone, the salesperson are just what they are...salesperson. Job to do sales and nothing more.
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their boss ought to guide them and give them vision. their salesperson also quite block headed, without good service how can they achieve sales.
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their boss ought to guide them and give them vision. their salesperson also quite block headed, without good service how can they achieve sales.
if their mind same like yours then the service wont b sucks.... :Laughing_on_floor: so they r juz being hire to do sales. salesman mah...tats y sales untill 40+ still a salesman loh....
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I guess we understand that their job is to do sales but it is the way of achieving the sale and the attitude to approach a sale prospect that we're ranting about here.
Most ppl dun take sales job seriously and professionally.
Most are not armed with enough product knowledge and ignorant in serving potential customers.
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I purchased all my watches so far in tee shirts and jeans/shorts with sandals..even at that shop in Pavi that started the thread and some of the big boys here in SG. Never had (touch wood) any problem of being mistreated or chased out or not being entertained. I'm always looking shabby when I get my stuff from the Panerai boutiques as well (simply because its usually a fly in-get the watch-fly out affair) and without fail, they will treat me super nice and wil be throwing in freebies (3 out of my 5 JV straps were gifts from the boutiques..)..the last PAM I collected was while wearing a superman tee, shorts and a flip flop...
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I was at this S shop in KLCC yesterday and was well treated by this guy called L******e.
Good product knowledge and patiently showed me the report on the benefits of the Co-Axial movement.
However, I have other opinion on another plump guy (not bother to see his name tag) who was ignorant and to a certain degree, arrogant!! >:(
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Actually my experience with both S + C has been good, even though every time i walk in with my RM10 t-shirt, shorts and crocs. In fact these SA are now my friends and I call/sms them whenever i need to check on stocks availability!!
My only bad experience was one of the shop hi-end shop in sunway pyramid. Man that was the worse ever experience. The way they acted was as though i was going to rob their store. :Mad: :Scolding:
But then again i do not blame them if they are initially a bit cold. Tons of ppl walk in and out of their stores each day and a lot of time wasters loiter around. But they are after all in the service industry. the least they could do is to be professional about the whole thing
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Well not everyone in the service industry especially the high traffic flow customer are being trained in Disneyland, where can answer all the question with a smile all day long.
Just curious ever anyone of us, try to put themself in their shoes. Yes i agree customer is king but to a certain extend.
Everyone will have a bad day sometimes. Maybe we bump into them at the wrong time.
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I am frm the Service Industry. (Previously)
My boss always say put on a smile when u start work and when u finish, do whatever you want with that smile.
Know your product knowledge and serve everyone with respect.
Do not treat caucasian better than locals coz everyone is equal.
Do not judge by what they're wearing or what car they're driving.
They might not afford to be your client today but keep the door open for them to be your client in the future.
That's exactly how I worked for 3 years. Got promoted twice but did not have any savings coz I was spending all that I earn.
Made the decision to move back to KK and never looked back since.
What makes the difference is not the amount of knowledge that you have but more on the attitude on life and work.
Oh yeah, one more thing.
I notice that some customers or clients will be really snobby and rude but if you always keep with a polite attitude, they will feel ashamed and apologize when all the problems are settled.
Happened 8 out of 10 times. Personal experience.
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today went to a shop in ss2, very friendly service. willing to take out all the model let me molest. tis is call service lah. :Laughing_on_floor:
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today went to a shop in ss2, very friendly service. willing to take out all the model let me molest. tis is call service lah. :Laughing_on_floor:
Watch shop at SS2??
Care to share the location???
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today went to a shop in ss2, very friendly service. willing to take out all the model let me molest. tis is call service lah. :Laughing_on_floor:
Watch shop at SS2??
Care to share the location???
Reminder. Please use PM.
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hmm...i think to be fair... we can't just put the blame on all the sales person... although they are a lot of bad salespersons (lousy EQ and too arragont (those top sales fella?? :D)) out there la... but dont' forgot there are a lot of good too :thumbsup:
sometimes we have to undertand that they are tired (standing all day long, sales target, internal competition/politic, etc) and getting too many request to just looking/molesting the watch and no real intention buying... actually, to me, it's nothing wrong (i mean we handle the watch/look/molest before buying, just that have to be extra careful and handle it with real care).. the sales person just that they have to protect their product/watches to avoid any scratches/hairlines/etc... imagine if you are the buyer and you got your piece with a lot hairline/some hidden scratches?
there was one time i saw a guy dropped the watch right infront of the salesperson while he molesting the watch... i'm not sure if he end up buying it or not but lucky me that's not the peice i wanted... then another personal exprerience, it happened last year when i was hunting my JLC reverso (Grand GMT).. i found one piece in one of the AD but i didn't get from them because the piece has a lot hairlines and the case has some ding at the contact point where the watch flip over... the saleperson told me this was because the customers who playing with it didn't know the right way reversing the watch....
all in all, i think if we (as a customer) "behaving" OK and i'm sure the salesperson will definately serve us well... at least, my opinion la ;)
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agree with scott. Some molester want to play with the watch but not buy. Always state to the salesman, " I am interested to buy XXX. Can I have a look at it?" sure got no problems. Know a preowned seller who just refuses to show the watch to 'new walk-in customers' as they see then they scratch but didnt buy. Happened a few times and he had to lower the price thereafter. However, having said that, arrogance and tiredness + stress are two very different things. My 2 cents.
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nice to see n nice to touch, once damage consider sold. so consumer offcoz have to be prepare if wan to molest the watch. think twice if u can afford to pay the damage o not before touching it. hahaha
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It is very normal for Malaysian mentality here to act this way. Same for other industries too.
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I encounter this before as well. Unfriendly sales staff. The guy even asked me to stand further away while he opened the watch case!
His attitude changed when I asked whether he had a different variant of the watch I asked for and I quoted the model numbers ... 8)
You have the good ones and bad ones, but generally I feel most sales people will judge you by your appearance when you first walk in.
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I would say that customer service of luxury brands in Malaysia is lacking.
They really do see what your attire or what watch you're wearing in the case of buying watches.
Sometimes, I prefer juz looking frm outside. Window shopping so to speak.
Of course they will be nice to you once you bought an expensive watch frm them.
But the customer service should start even before a sale is made.
Some ppl willing to spend 1st and then realize that their attitude change 180 degrees.
For me, I'd rather take my money elsewhere.
There's a local AD in Kota Kinabalu that I'm sure 100% friendly even without buying anything.
The shop carries Mont Blanc, Omega, Tissot, Certina, Epos, Maurice Lacroix, Baume n Mercier, Swatch, Citizen, Seiko and Casio and some fashion brands like CK watches and etc.
The first time I visit the shop, I was not gonna buy anything, he strike up a conversation with me, telling me alot about watches.
That time I was wearing a Fossil Watch. He told me that if I'm going for a 1st swiss, Tissot will be the best choice as the price is quite reasonable.
Since the shop is juz opposite of my office, I visited him almost twice every week. Any other owner will juz leave me alone and lemme look around, but not him... he will always try to strike up a conversation with me.
So, when I got my year end bonus, I bought myself a Tissot T-Race 2004 Athens Olympics.
My 1st swiss watch. :Dancing_banana:
Then after that, I stayed quiet for 3 years without getting any watches.
I din go to his shop for 3 years and when I did, he remembered me and ask me how was my Tissot. Great I say. But really worn coz it was on my wrist all the time. Din have any other watch to rotate.
That time my 2nd child is already on d way and I was getting better financially and when I thought of getting a new watch, the 1st place I'd thought of going was to the same shop. The rest I will continue in another day as my blabbing is becoming quite long.
Bottom line is, customer service is important. Even today, i will still buy frm the same shop over and over again.
BTW, I juz got my 2 kids their 1st swiss watches, 2 Flik Flaks and a CK watch for my lady for Valentines... all frm the same shop.
I'm happy spending my money there than spending somewhere that doesn't value my business. :Cheers:
Hanz079, I knew the local AD in KK that you mention above. I'm totally agreed with you, their customer service is really good. Same like you, I visit their shop almost once a week (that time that's the only shopping mall in KK).
If I'm not mistaken, I bought around 6 watches from them before...Definitely will drop by their shop again if I travel to KK again in future
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Hi all .. need some help to recommend a good place to buy watch ... am just starting into watches and looking at getting something along the lines of IWC, ML, Rolex - maybe Glashutte. Looking for a place with good range (so that I can try before I buy) and also a place that will give good/ best price. Basically, I would like to have one shop where I can build a good long term relationship with the ppl there and talk to them about new models, pre-owned, etc. while i build my collection over the next 5-10 years. Can PM me ok, thx in advance!
Also want to share:
Have been looking at a few shops in Bangsar, Pavilion and Gardens. So far my experience has been pretty good. They talk to me nicely, give good discount, let me try, talk to me about the watches, etc. etc.
Yesterday, purposely took a trip to KLCC to check out the shops there - and was very excited. I stepped into one and right from the start the guy was rude and unfriendly. He kept on playing with his phone, replied to me in short sentences and after I asked him about certain ML, AP and IWC watches, he said that absolutely no discounts for all and he told me that I asked him about 3 different brands and have no focus ... and said what is my budget.
I was fuming mad and just walked out. Even though I look young, I always talk nicely and confidently and have never experienced anything close to this kind of service. I went to look for the other shop but unfortunately it was closed for company dinner.
I was so disappointed and for the whole night I wanted to give up looking at watches - no mood at all.
Thought I would give up my watch hunt for a while but luckily this morning, I was bored at work and stumbled on MWF again, haha... so i guess my hunt is back on!!
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@watchman
Dun give up bro...
There's always a place that value your business.
I'm sure you will get alot of PMs later telling you some good places.
Unless you're in KK, I can't help... ;D
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i've been the S shop recently at Pavilion hunting my mid range watch, the salesperson served me very well even though i looked like rempit :p :Dancing_banana:
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The 1st time i went to S***** in pavillion,the experience wasnt that good. The SA was talking each other just ignoring me but i guess they knew that i just window shopping only,couldnt blame them though. Only towards walking out the shop,there was this senior SA(looks quite old) asking whether we need any help. He was very nice to show me Bell & Ross as i was targeting this watch that time.
2nd encounter, as me and my friend were walk in to the same shop. Immediately the two lady SA stopped chit chat and stood up. At least, they respect us as the customer. Overall was ok. I was merely window shopping all the time esp for watch
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I recently encounter the Wxxxx shop has bad service, I bought the watch from their shop in 1U and after 1 week, I decided to ask the same shop but in another shopping at Mid to help me add in the additional link, at first the guy ask me to bring me the warranty card, so that they can provide the service, then I told him to check their system, sure my serial number is registered in their system. Then he said the sifu is not around, ask me to go back to the shop where I bought my watch. Then I overheard another customer who is buying and asking the other staff to cut the link, the staff response "No problem", will be done in a while....Say sifu not around, but can help other customer....what a service :Scolding:
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U should ##}%^^€€<€ them GAO GAO on the spot
embarass them... Talk loud loud! Talk to other customer bout their lousiness
mayb they will settle this with u with a watch free!!!
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Off topic,
But 5 years ago, I bought my 1st house, inexperience with renovations and furnitures.
I actually ordered my furniture and paid in full before my house is complete and before I got my OC...
How stupid is that? I know I know... very stupid... ;D
Well... after a year, OC came out. Another 6 months was spent on renovations.
In the course of the renovations, I double checked my furniture frm the shop on a monthly basis... wether they have the stock or if not, better start ordering them and make sure I have my stuff when I move in.
They keep telling me everything is fine.
So, when the time comes for me to move in... not even one piece of furniture came.
My frens who came to celebrate with me have to sit on the floor while we chat and have a couple of beers.
Imagine that?
The next day... feeling fully embarrassed and frickin angry... believe me, I am VERY angry.
Went to the shop, scream on top of my lungs and demanded the person in charge... I dun wanna talk to any sales agent anymore.
So, the owner of the shop came out.
I showed him my receipt, paid 18 months ago.... IN FULL... and after all the follow ups, none of my furniture arrived.
He asked me to pick those that are in stock.
I said I dowan, I want back my money.
He wanna issue me a cheque, I say f**k you, I paid you in cash, I want back my money in cash + 18% per annum in interest like credit card.
He asked me to calm down but by that time, hell has already broken loose, I was there shouting and cursing and he just have to do what I want. Other customers were either looking or just went straight for the exit.
In the end, I got back my cash of 15k (albeit without interest), and he send me a sofa for free the next day... but I declined...
Spend the money elsewhere and got the stuff sent two days later problem free.
Until today, I dun feel proud about me "blow up gao gao" in d shop... I should have conducted myself better... come to think of it, pai seh oso...
Now, as long as I walked in the shop, they treat me like royalty and I have yet to buy anything frm them... 8)
Point is, it's not that much fun *&%$#% gao gao... it is at that particular moment cause you need to let go of the pent up steam but after that... feel abit paiseh... I know I did... :-\
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I almost want scold the guy gao gao, but my kids are around me, so I just keep my temper. But this weekend I will go back to the original shop in 1U and complaint to their manager, what a lousy service. Well, I am not going back to buy my future watch from them. They can kiss me goodbye... :-*
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I almost want scold the guy gao gao, but my kids are around me, so I just keep my temper. But this weekend I will go back to the original shop in 1U and complaint to their manager, what a lousy service. Well, I am not going back to buy my future watch from them. They can kiss me goodbye... :-*
This is where I got my 2pcs of Ball (1U). They'd prefer that I pay with my card rather than cash. Perhaps its because they're just workers there hence the indifference. I don't go there anymore.
I now deal with a shop owner, my last purchase was a panie which I paid for in hard cash and I got him to drive me to the bank, some more can go for teh tarik after that :laugh:
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Well if you happend to visit Penang. Can consider coxxxa watch in ground floor at gurney plaza. All the workers there are surprisingly friendly and informative! Choices and varieties are no doubt 'alots'!
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just finished this 5 pages thread and learnt something as i am currently working in a watch shop now :)
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Guys,
I actually been to both of the S shops you all mentioned. Indeed, I know some of the sales there. I will say, I like them generally. But again, may be I am biased since I do know some of them personally. But as far so good, I notice that even if i walked there at time without my normal sales person around, most others do attend me well as well. Try to chit chat with them if they are not busy.
Indeed, one of them told me that one of the walk in broke a Fxxxx when trying. You bet, that lady left without paying. Guess that makes them a bit careful too. Also, afterall, they do have hefty target to meet every month. It will be good for us to know one of them. Remember their name and talk to them and build up relationship with them will help.
But I did experience one nasty treatment from Wxxxx in KLCC. I asked for GXX II. The sale asked me, you want it you want it, no stock, you want to put down your name and queue for it now. Lol. I never step into that shop again. I did complain to their branch another sale in Sg Wang later. I also ended up bought the item overseas eventually at a better bargain and heck the shop. Just my 2 cent worth.
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there is a shop at ummh some ampang mall the resturant cozy corner is also there sells new and pre owned... not there that often but they seem ok.. have seen glashutte, iwc and rolex (rolex both new and pre owned) was another one there but it seems to be gone or atleast relocated... is it ampang park maybe? well just google it hehe
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my personal experience is try to be focus. build up your relation and connection with one of them. That will help especially when u r hunting for a very sought after model. Your usual contact will always call you when the stock comes and he/she may even keeping that in locker and try to hold it for you for a while. also, some of the better one may even give you some tips, those hard working one do attend courses organised by the watch makers. so i do heed their advice from time to time. sticking with one usual contact also means that you will become their customer, they will treat you better and give you better discount ;D
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Retail experience differs from place to place or person to person so to speak. In my humble opinion and this is purely based from experience, i have found that the overall experience and service provided while shopping tends to be better while you're overseas as what I have experienced travelling to various countries around europe or asia.
I call it the Ex-Patriot effect as
1. You're not a local citizen when shopping - Therefore assumptions are made that you are in the shop with a purpose.
2. You carry a " I'm not shy attitude " - Therefore we would be able to ask and try without feeling " Shy " should we decide not to buy. ( Obviously, most of us fall into the trap of once try, fall in love and buy ).
3. What you wear will no longer be an issue - You are a guest in their country. Therefore your appearance won't be judged
4. All watch prices are displayed clearly - You won't have to guess how much it's worth. You just have to worry about gst, tax refunds or discounts.
5. What you ask will not be irrelevant - Again, you are assumed to have an agenda in mind as you're halfway around the world and in their shop. Whatever you ask will determine what you will buy.
6. Thick Catalogs with prices are meant to be taken - Carry all you want. Because you will be back with something in mind.
7. " Asians " are now the big spenders worldwide - As Asia Economy booms, travelling Asians are presumed to be rich.
8. " Asians " are perceived to buy based on PriceTag. More expensive = Better. Hence Asians = Big Money
These are some of my humble observations and what we face back home is almost the opposite of the items above.
I call this the Orang Tempatan effect.
1. You're a local citizen when shopping. Therefore assumptions are made that you window shop every week. This week, it's just Look See Watches.
2. You will be reserved to ask. 2/10 sales will be in dreamland, 2/10 sales will be playing with his/her phone , 2/10 will try not look at you, 2/10 more will look at each other deciding who's the unlucky one that will serve you, 1/10 don't care as he's met his sales quota leaving the closest unlucky sales rep to sigh and serve you half heartily with a mouth built like cockles.
3. Since you're local what you wear is a huge statement of your income - your shirt, pants, watch, shoes will be scanned and so will your family members to ensure that you're of a certain caliber to pay for a 20K watch.
4. Most prices of watches are hidden from your view... hence if you have to ask then you will not be able to afford it.
5. What you ask will be irrelevant - You are assumed to be shopping for the same thing in the next building across the road. Hence don't waste time & effort as you will not buy.
6. Thick Catalogs with prices are for staff only - Ask for it and be treated with a criminal look.
7. " Ang Mo / Foreigners " are still the big spenders - They're here in Malaysia hence they must be rich
8. " Ang Mo / Foreigners " speaks better english or languages we cannot understand. Better language = more educated = more money.
I mean no disrespect to anyone may it be local nor foreign forum members. All that was written above is purely based on my experiences and does not reflect the opinion of others. It is tough to be Genuine when watch hunting only to be written off by local AD's with a biased mindset that locals cannot afford to have a hobby. ( Watch collecting - That is ).
My 2 cents worth. What do you think ? input appreciated.
Cheers
Scooticus
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haha so true... loads of sellers have gotten dissapointed with me cause im only looking around.. they all think im a tourist :) but nowdays i have atleast the cards of the sellers i like and will make sure i use them when i buy a watch so they get their share
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bro scooticus... so true and so sad. this is the mindset of the people working in the local retailing scene.
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What bro scooticus commented earlier is true in Malaysia, IMO.
There may be one or two AD with good staff who will attend all customer whether local or foreign, but majority of the AD is what bro scooticus had mentioned earlier.
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Newbie sharing my thoughts here: -
1. Don't kid ourselves, any watch above RM1K is a want, not a need. One can even argue that any watches nowadays is a want, not a need as there are so many other way to tell time.
2. "Want" watches as a hobby is by itself, an elitist hobby, we are not talking about collecting matchboxes here. Collecting, flipping watches call for someone with the financial means to do so.
3. By indulging in an elitist hobby, we are expressing our personality, or for certain group of individuals, marking them a notch above (different?) the matchbox collectors (or any other non-elitist hobby).
4. An elitist hobby calls for segregation from the general population, they feel good that not everyone can indulge in their hobby.
5. One of the easiest way to segregate the non-elitist is to alienate them, control their access. This can be accomplish in a few way; like erecting intimidating setting in the AD / Boutique shops to filter out the non-elitist. One would wonder why the entrance to Cartier have such heavy door eh? :) The entire setting is meant to drive away the proletariat, preserving it as a hang out joint for the bourgeois class.
6. Perhaps, when the SA is acting all nonchalant and aloof, they are doing their job of filtering out the proletariat?
Bear in mind that an individual SA can only serve so many ppl at once, and can only maintain a professional sales facade for so long, if everybody on the street is to monopolize the SA time, it does dilute their time for WIS (which I still don't know what WIS meant, but I generally know how it's to be used).
So.... I expect a certain level of arrogance from the SA, I won't be surprised if they are trained this way. However, lack of product knowledge is no excuse, nor is those SA having a personality flaw that outright look down and drive away watch browsers.
I am open to constructive criticism over my views. Criticism build character and help us grow :)
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TheGr8One said...
"1. Don't kid ourselves, any watch above RM1K is a want, not a need. One can even argue that any watches nowadays is a want, not a need as there are so many other way to tell time."
...so very true.
As for the eletist part, I try not to entertain such thoughts in my head...as far as I am concerned, I love to read about watches and admiring how beautiful some pieces are. When it comes to the watches I buy...it is a form of forced "savings" for me, granted that the ones I buy may lose 15% of what I paid...well that is another topic all together.
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scooticus & TheGr8One
Good read. How true. Great mind.
Thanks for sharing
dc
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Go in the watch shop and act like a boss. Dont feel threathern by them and act confident. It much more fun if u go in with a friend or two. :thumbsup:
(http://www.funny2k.com/sites/default/files/styles/large/public/T-Shirt/like_a_boss_gtfo_meme_face_shirt.jpg)
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i do somewhat concur with the views presented by TheGr8One on the sales tactic and making the entrance lavishly intimidating. i mean some of the people walking into watch shops have no idea of the price tags. i have personally seen a father with his family in tow walking into my favourite grey AD asking if the shop could replace a watch battery.. My friend politely said he didn't. The man then glanced around at the watches, saw the price tags and immediately scooted off.
i do understand that SA would only like to entertain potential buyers or those they presume are in a position to make such a purchase. how they evaluate the customer leaves much to be desired in most watch shops here.
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i do somewhat concur with the views presented by TheGr8One on the sales tactic and making the entrance lavishly intimidating. i mean some of the people walking into watch shops have no idea of the price tags. i have personally seen a father with his family in tow walking into my favourite grey AD asking if the shop could replace a watch battery.. My friend politely said he didn't. The man then glanced around at the watches, saw the price tags and immediately scooted off.
i do understand that SA would only like to entertain potential buyers or those they presume are in a position to make such a purchase. how they evaluate the customer leaves much to be desired in most watch shops here.
Try wearing t-shirts and slippers into the High end watch shop and see how it goes..... I am sure they will ignore u until u show the $$$$ then out of blue they will call you "sir" or "madam"
>:(
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Try wearing t-shirts and slippers into the High end watch shop and see how it goes..... I am sure they will ignore u until u show the $$$$ then out of blue they will call you "sir" or "madam"
>:(
this is only happen in kl. I went to sg, bangkok, manila and i dont get such treatment even wearing shorts and flipping in with slipper. their service is so humble and polite
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Try wearing t-shirts and slippers into the High end watch shop and see how it goes..... I am sure they will ignore u until u show the $$$$ then out of blue they will call you "sir" or "madam"
>:(
like you say, go in with confidence.
go in all slouching etc, which one of them going to take u seriously.
same with meetings etc, u can wear fancy suit etc etc, but u dont appear confident? there goes ur deal :P
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dpkong
Your favorite shop just like the one at summit?
dc
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dpkong
Your favorite shop just like the one at summit?
dc
more or less. but the one here displays a lot more watches. maybe your friend in Summit hides his stock?? also, the one here doesn't have a physical door but no one would try a smash and grab since it's not easy to get out of the building.
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hi guys,
sorry to bring up old threads just thought i ask my question in this thread as it relates to watch shops
may i enquire is for eg patek philippe website say one of their authorized dealer is cortina watch sdn bhd and list their farenheit 88 address but then strictly states any shops notnlisted is not authorized. isit still safe to say that all cortina watches shop (e.g. starhill) is still an authorized dealer? why would only one branch be listed?
thanks in advance
ps: if anyone knows a very good sales person from a patek Authorized retailer with high knowledge on PP pls pm me details looking to get a pp by dec thx. got a few questions hoping to find ad that knows their stuff
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This is a serious attitude problem for those who serve in high end boutique. They'll scan you from top to bottom and put on a rather difficult smile. If you walk away after few questions they will show face and don't even bother to say thank you. Who the hell they are to look down on others while they are just ordinary promoters earning few bucks an hour. Being employed in a luxury boutique doesn't place them among the elite, not even close at all.
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I was once hunting for an IWC in Pavillon, wasnt too well groomed that day with a polo t and long pant. As usual being scanned from top to bottom and when asked for a particular model she said " No stock". Asked when would it arrive she said " No idea". Although not very pleased i asked for the best price once the stocks arrive and she said" If really the stocks come and you really wanna buy then only we'll give you the price" I was like WTF!
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I was once hunting for an IWC in Pavillon, wasnt too well groomed that day with a polo t and long pant. As usual being scanned from top to bottom and when asked for a particular model she said " No stock". Asked when would it arrive she said " No idea". Although not very pleased i asked for the best price once the stocks arrive and she said" If really the stocks come and you really wanna buy then only we'll give you the price" I was like WTF!
It is just like saying " U want to buy, Buy. Don't want to buy, U can go Off!"
This type of attitude by a SA is not professional at all, IMHO.
If you are in Bangkok or Singapore or Manila, you will not get such treatment.
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Guys, I know the feeling. I always advise my staff that every customer is a potential customer. But there are cases where a few customers who walks in for a thousand times and requested to take out all the watches I have and ask best price for every single watch. On this particular matter I would suggest them to see our webPage and call me up when you decided which to buy. Although in this business ,closing sales rate is thin but I'm sure people will buy it when time is right. As mentioned in earlier post, do not judge a customer by it's appearance! A lot of my regulars wears like my grandpa chillin at the nearby kopitiam early in the morning but comes with driver =.=''. There's this case where a Malay man who just came right after Friday prayers with his solat attire looking for watches in my shop, was later greeted by my father like one of the regulars, I was later told he is a Tun or Tan Sri. Anyway, this thread is a good reference to help me train my staff. Thanks! :Cheers:
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It is just like saying " U want to buy, Buy. Don't want to buy, U can go Off!"
This type of attitude by a SA is not professional at all, IMHO.
If you are in Bangkok or Singapore or Manila, you will not get such treatment.
Not really man.. My first visit to Singapore iwc boutique few year back is not so pleasant.. I ask the SA to show me the big pilot...I tot the SA ll bring out the watch and show me but.... The SA bring me to the display window at the shop front and say... "Nah.. This is BP..." ???
Maybe I am in wrong attire.. Polo shirt with jeans + safety boots :Laughing_on_floor:
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My worse experience was about 7 years ago, I went into Rolex boutique in KLCC, it was owned by W***** that time. I asked to see Daytona, the supervisor mentioned it at a very loud and unfriendly voice "It is RM40k!!". I said "Ok, but can i see the watch". The lady repeated impatiently "It is RM40k!!". I was so pissed off and walked out immediately. :Mad:
Heard subsequently, the boutique changed hand. Serve them right!! :Dancing_banana: :Dancing_banana:
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My worse experience was about 7 years ago, I went into Rolex boutique in KLCC, it was owned by W***** that time. I asked to see Daytona, the supervisor mentioned it at a very loud and unfriendly voice "It is RM40k!!". I said "Ok, but can i see the watch". The lady repeated impatiently "It is RM40k!!". I was so pissed off and walked out immediately. :Mad:
Heard subsequently, the boutique changed hand. Serve them right!! :Dancing_banana: :Dancing_banana:
You should have answered her in a very Ah Beng tone.. "Ah.. ony 40k arrrr?? Aiyo.. got more espantsif one o not arrr??"
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Had a very bad experience when hunting for a Rolex i'm very interested in getting. I've already done all my research and is just hunting for this elusive watch. So rather than walking into all the authorised dealer, i prefer to call them and ask them if they have stock or if they can order it for me.
The worst experience is when calling this particular AD , H**** T**** in Pavillion. When i call in, i ask poltiely if they have this particular model i'm looking for the first thing the guy did was exclaim very loudly in the most ah beng accent "This watch ah! You sure? It cost around RM100k to RM120k you know!"
I know for a fact before discount this watch retail for 96k. So i know he simply just threw a number out there. I kept asking him, look, i'm just asking you if you have it in stock not asking you for price, and he kept exclaiming "Around 120k La!"
At this point im very angry and just ask him do you have it or not? if not its fine. THen he only went and researched properly in his system and told me ohh its 96k and don't have but can order if i want etc.
The thing that pisses me off is:
1) When people come to your high end shop to buy high end watch, please conduct yourself in an appropriate manner. If you want to be gangster or sound like a fish monger maybe consider another line of profession. I blame the owner of the shop the most. If you want to hire staff, please conduct proper training. This guy is an animal, so why did you hire him in your place of business of high end products? It reflects on you and your business, the people you hire. Makes me doubt the quality of watches this particular AD sells and doubts his customer service.
2) I'm calling in asking for stock, i'm not even asking you to show me the watch nor put it on my watch to test and walk away. I'm just asking you if you got stock i never even ask for price. Why do you have to be afriad that i can't afford it? If someone walks in a shop and ask to test an expensive watch ic an understand sometimes the SA are abit hesistant and prefer to do a filter. I can understand that. But for god sake, someone calling in to check if you got stock why do you have to be so sarcastic and put in a fake number straight away! So what does this mean? That when someone calls in to check for stock for expensive watch it means you won't sell to them at all? So does this means this AD in paviliion only deal with watches that is below a certain price range and everythign else dont buy from him because he don't trust anyone above that limit? Can you see the kind of standard this shop has set for themselves!
3) I don't claim to be master to be very successful in business. But i do know a thing or two about customer service. I understand about people wasting your time. I really do. But i also know to treat everyone with a bit of respect and proper conduct. You can always respectfully check if the customer can afford the watch before trying and you must always treat everyone that comes to your shop to enquire with a minimal conduct or respect. I've called Singapore and other AD in Malaysia. Singapore is awlays the best, they speak proper english, they pick up the phone with a good afternoon and always get your number and call you back. Even if they know the watch is very expensive they will not show it but find a proper and respectful way of inserting the price in the conversation. The Malaysian ADs are also not too bad, although in person sometimes they do exclaim "Its very expensive!" when i walk in the shop in person, fine, i'm not a short tempered person and i can understand. But the way this guy treated me over the phone, and i've only listed down a short transcript, was full of contempt.
The training or ther quality of this shop is absolutely horrible and i will never purchase anything from these guys even if they have the only watch in malaysia. I would also encourage the rest of you to seriously consider before going in this kinda of shop where they don't even respect you as a customer. Absolutely not acceptable.
idiot....
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Just for fun next time, try the following lines.
You: Hello and good afternoon. Is this <insert shop name>.
Sales Rep: Ya. What you want ah?
You: Splendid. My name is Ah Too and I'm calling on behalf of my boss, Tun/Tan Si/Datuk <insert someone's name> to ask if you have a particular watch in stock.
Sales Rep: Oooohh.. , yes yes yes.. what watch you want?? (followed by some panting noises)
....
Actually, when I was hunting for a local AP 15300 in stainless steel, I called all ADs listed in the AP website. While the SA weren't really helpful, they were not rude. They did tell me they didn't have any in stock and don't expect any more but quickly told me that they have the gold models and some Millenary and Jules Audemars models and asked me to drop in to look.
The best by far was an AD in Penang where I spoke to a very nice male SA. His tone wasn't very good in the first 1 or 2 minutes but it quickly changed after he found out I was interested in an Audemars Piguet.
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maybe next time should wear slipper, shorts and singlet to those AD and see how they treat u, lol
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Had an uneasy experience with 1 of watch shop in mid valley old wing when i was buying my 1st ball hydrocarbon watch.
As i didnt have much experience buying mechanical watches altho that time i knew exactly what i wanted ,
i was trying to find out more about the hydrocarbon series the claim that they can withstand a certain G force & coldness.
The SA was not very helpful & told me that there is no such such features/no such thing bla bla bla (made me look like a fool), i don't think he is even interested to get to know the product that they're selling
Needless to say , i walked of fuming & bought my hydrocarbon from 1 of the AD in Gardens , on the same day.
At least i was treated with more respect & better customer service. :HammerHead: :HammerHead:
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Had an uneasy experience with 1 of watch shop in mid valley old wing when i was buying my 1st ball hydrocarbon watch.
As i didnt have much experience buying mechanical watches altho that time i knew exactly what i wanted ,
i was trying to find out more about the hydrocarbon series the claim that they can withstand a certain G force & coldness.
The SA was not very helpful & told me that there is no such such features/no such thing bla bla bla (made me look like a fool), i don't think he is even interested to get to know the product that they're selling
Needless to say , i walked of fuming & bought my hydrocarbon from 1 of the AD in Gardens , on the same day.
At least i was treated with more respect & better customer service. :HammerHead: :HammerHead:
If I am correct in thinking which 2 shops you went to, they are both under the same ownership.. :D
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On weekends, I always visit watch shops or boutiques in Starhill/ KLCC/Pavilion/ Fahrenheit in my wrinkled camo shorts and polo shirt with unshaven face and uncombed hair.
I think the key thing is to be confident. Walk in knowing that you have the means to buy what u are asking for and that confidence will show through your words and actions.
Haven't had any poor reception so far maybe because I look very uncle lo...
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Had an uneasy experience with 1 of watch shop in mid valley old wing when i was buying my 1st ball hydrocarbon watch.
As i didnt have much experience buying mechanical watches altho that time i knew exactly what i wanted ,
i was trying to find out more about the hydrocarbon series the claim that they can withstand a certain G force & coldness.
The SA was not very helpful & told me that there is no such such features/no such thing bla bla bla (made me look like a fool), i don't think he is even interested to get to know the product that they're selling
Needless to say , i walked of fuming & bought my hydrocarbon from 1 of the AD in Gardens , on the same day.
At least i was treated with more respect & better customer service. :HammerHead: :HammerHead:
If I am correct in thinking which 2 shops you went to, they are both under the same ownership.. :D
Where i bought the ball , they do have mother co in the old wing , but not that 1 ;)
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On weekends, I always visit watch shops or boutiques in Starhill/ KLCC/Pavilion/ Fahrenheit in my wrinkled camo shorts and polo shirt with unshaven face and uncombed hair.
I think the key thing is to be confident. Walk in knowing that you have the means to buy what u are asking for and that confidence will show through your words and actions.
Haven't had any poor reception so far maybe because I look very uncle lo...
I agree about what you said about confidence. Although a few times i prefer sometimes to wear a nice watch, because some of the SA are really very obvious. When i'm talking to them looking in the face their eyes will automatically look at my wrist and they're not subtle about it, very obvious. Sometimes i wear my nice dress watch so i can also automatically get some good service.
Although my above post when i was very angry was actually a phone call! Untill now i still don't understand why there is a SA that is so stupid and be so rude when answering phone call of prospective customer asking about stock.
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Had an uneasy experience with 1 of watch shop in mid valley old wing when i was buying my 1st ball hydrocarbon watch.
As i didnt have much experience buying mechanical watches altho that time i knew exactly what i wanted ,
i was trying to find out more about the hydrocarbon series the claim that they can withstand a certain G force & coldness.
The SA was not very helpful & told me that there is no such such features/no such thing bla bla bla (made me look like a fool), i don't think he is even interested to get to know the product that they're selling
Needless to say , i walked of fuming & bought my hydrocarbon from 1 of the AD in Gardens , on the same day.
At least i was treated with more respect & better customer service. :HammerHead: :HammerHead:
Actually i'm also quite surprise why there are some staff so unexperienced or uninterested in the product they are selling. If they are selling boring items i can understand but knowing the watches they have in the shop can also be fun and educational at the same time can be helpful when dealing with customer. I've asked some shops in super super high end boutique before about what calibre is this watch or the BPH (beats per hour) and some of them don't know what i'm talking about or just open the product booklet and just point to me and say does any of the info here answer your question.
Hmm... maybe our watch industry is still at a infact stage in malaysia unlike other more developed countries. But i have alot of hope as for every one bad experience i have had i always get 2-3 good experiences, so the future looks good.
Just hope the watch industry here don't end up being monopolized by just one or two companies.
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Let me share my observation:
1. The preowned watch dealer usually behave indifferently cos most of them deal w regulars. They usually dont like to be asked many technical questions and tries-on.
2. The small & medium sized AD's are most accomodating and less picky on how one dresses. Their product knowledge may or may not be up to the mark but generally they are more easy going.
3. The bigger AD's comprise of two groups. One that is less concerned of who you are or what you do, unless asked, they will leave you alone. The 2nd group could be pushy or more discriminating cos they possess better knowledge and truly do have a strong clientele list.
I echo many of the forumers comment on the lackadaisical attitude of some sales staff. Well it takes two hands to clap; next time when we patronise the shop, display our confidence and exudes cheerfulness, I am certain we shall be be entertained.
Sm
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last time i went in to one watch shop with a seiko, no one hiew me.
yesterday i went with a pam, the fella layan me so nice.
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