Rolex Service Centre Menara Dion, KL gets a big thumbs up from me

[ck77]

Great info- have always wanted to authenticate my coke just for peace of mind.
Do they have a receipt or something that indicates you've authenticated the watch?

Receipt given but only stated 'service cost'
They only tell you verbally the watch is authentic.

[ck77]

Service so good ah? Do they service other brands other than Rolex?

This is Rolex service center.
To answer your question, they only service Rolex and their sister brand, Tudor.

[Yoda]

Service so good ah? Do they service other brands other than Rolex?

This is Rolex service center.
To answer your question, they only service Rolex and their sister brand, Tudor.

Ha ha sabarlah budak budak kecit lagi
 

[eyez98]

Went there yesterday before lunch time for an authenticity check.
Cost is RM242 (verbal confirmation, without certificate issued).
All done in 15 minutes and comes with a green pouch and polishing cloth.
 

Since bracelet re-sizing is FOC, can a buyer assume that the watch is genuine if RSC re-sizes the bracelet, thereby saving the expense?
Just wondering..

Or you could, like me, opt to change the bezel insert which cost almost the same as to authenticate it. The receipt that came with the bezel insert change has the serial number. So rather than spend 200+ to authenticate, why not change a new part which is of similar price. If your rolex is not authentic, they won't even work on it.

[echoesian]

The other day I called up and enquired about the overhaul service cost, if I remember correctly it was around RM2500!!!

[Yoda]

Just sent in my wife DJ as the accuracy drops running at -10sec/day.  Saw Grace good looking and very responsive. I give her a compliment.

But was attended by Michele, very professional.

Free parking outside the building for Rolex customers.

But need to leave the watch for them to observe for 2 weeks.

Cross my finger and will update the status of the accuracy later.

 

Just called RSC told her my sir name she can complete my full name. Very impressive of their service. Informed me that the watch will be ready by next Tuesday.

I will bring my Sub ND to get the pressure test.

[Calibr]

While customers find their service generally good, the technicians tend to exaggerate their fault-findings - eg., if they examine your watch for service, and found some slight corrosion on the inside of the caseback, they will insist replacement, or no warranty on the WR rating! Likewise when they see some scratches or dents on the casing or bracelet, they will use words like "badly scratched" or "badly dented", which the watch owner may not agree!

[squasub]

Just for an update - called RSC for quotation to service gmt master 2 16710 :

1. movement service - RM2120
2. insert bezel replacement - RM240
3. sapphire crystal replacement - RM493

[keanewoon]

Just sent in my 16600 for service. Quoted rm2140 and rm634 for crystal. Price go up and up.

[JeepWH]

Most ETA 2824/2892 especially the higher Top or Chronometre grade can easily be adjusted to well within COSC chronometer standards.
Tudor and IWC use higher grade ETAs ebauches hence its not uncommon for Tudor/IWC to achieve very good precision.
Even Seiko 6R15s can be adjusted to within COSC chronometer grade.

I'm just very impressed and surprised that the RSC technician who adjusted the Pelagos took the trouble of adjusting the 2824 to such precision unless it was just a lucky shot.

Anyway its been a month and its very precise so far. Will monitor over the next 6 months to see if this can be maintained.

Awesome and you now got a Tudor chronometer! 

ETA 2824 has 4 grades, but any way to identify eg for a particular movement in a watch belongs to which eta 2824? I don't see watch brand specifies the grades.

One of the way is to look at the movement. The high grade and COSC ones have better finish and different regulating system , the etachron whereas the lower end 2824 has less finish and uses normal indicator type regulator.

ETACHRON:


Normal:

[Timeless]

Any idea what's the standard service fee for sub?

[keanewoon]

Any idea what's the standard service fee for sub?

Rm2140. Hand in before April to avoid gst

[Calibr]

Service so good ah? Do they service other brands other than Rolex?

Ya, they will do Tudor too!

[saprozeldo]

Feel i should join in while we are in the spirit of celebrating good service.. Just went to rolex service centre last thursday.. I feel the service was excellent.. Helped me resize.. & when i asked for the watch to be authenticated, she asked me to re-consider since there is no need, with them already veirfying the warranty card and watch, they can verbally advise.. But when said its more for my comfort, they complied immediately and attended to my request.. Overall, i appreciate their service.. Rm260+ well spent.. The pouch is a nice touch.. Now might make a retrun trip and authenticate my wife's datejust..

[keanewoon]

Feel i should join in while we are in the spirit of celebrating good service.. Just went to rolex service centre last thursday.. I feel the service was excellent.. Helped me resize.. & when i asked for the watch to be authenticated, she asked me to re-consider since there is no need, with them already veirfying the warranty card and watch, they can verbally advise.. But when said its more for my comfort, they complied immediately and attended to my request.. Overall, i appreciate their service.. Rm260+ well spent.. The pouch is a nice touch.. Now might make a retrun trip and authenticate my wife's datejust..

They charge you for bracelet resizing?


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[saprozeldo]

No le.. Resizing was free.. They verbally authenticate then.. Otherwise they wouldnt.. But since i asked for the authentication w receipt (which only state "partial service"), they charged for that & gave me d rolex pouch..

[contender]

No le.. Resizing was free.. They verbally authenticate then.. Otherwise they wouldnt.. But since i asked for the authentication w receipt (which only state "partial service"), they charged for that & gave me d rolex pouch..

Nice one, now can post for sale at MWF Forum, peace of mind for buyers