Malaysia Watch Forum
Main Forums => General Discussion - Modern Watches => Topic started by: hanz079 on March 14, 2013, 12:44:50 PM
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(http://i573.photobucket.com/albums/ss179/hanz079/AP%2015400%20Clasp%20problem/27E0E699-BBAE-44B7-A833-3CEFB6C7528B-17610-00001F11452A4DCE_zps4e455b4f.jpg)
Right side of the deployant push piece fell off.
I did not know when and I did not know how.
The watch have been sent back to my AD which will send it to the service centre.
Might take a month... sigh...
Realized it today when the clasp push piece start digging into my wrist making it feel uncomfortable.
(http://i573.photobucket.com/albums/ss179/hanz079/AP%2015400%20Clasp%20problem/A8F83416-34F4-4C36-868D-C33184A9737E-17610-00001F1163247D14_zps2bc22323.jpg)
(http://i573.photobucket.com/albums/ss179/hanz079/AP%2015400%20Clasp%20problem/4E94082E-7911-4B6B-9146-BC74254C5B16-17610-00001F117A0150B1_zpsefe857f5.jpg)
The push piece for the left side is still intact but I am asking them to apply more loctite or whatever that they do to tighten it up so that it will not suffer the same fate as the right sided sibling.
Yeah I am abit disappointed but will wait till everything is done and will reserve comments of the overall experience til then.
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Sucks....
Can you tell what is used to secure the pushers?
Some type or adhesive or small screw?
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Sucks....
Can you tell what is used to secure the pushers?
Some type or adhesive or small screw?
It's a small screw...
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bro, I know you must be very disappointed and upset...
Do keep us updated.
According to some mwf forummers, there was a case of the ceramic bezel of the JLC NS Diving alarm falling off too... if it happened to me I'd be real pissed with JLC.
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If its a held together with adhesive i would "understand" it being easier to fail.
But screw?
Sad but lucky the watch didn't fall off your wrist.
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Yeah... I am still scratching my head wondering how did it happen...
But I will give AP the benefit of the doubt as this is a whole new clasp design.
Might be lacking real world usage testing.
Highlighting problems like these tend to make them realize whatever design flaw that it has and improve upon it.
I do not see it as the end of the world.
Just giving a helping hand to AP and making them know there are some problems.
Disappointed? Yeah... but like I said, it's not the end of the world.
Pissed? Not really. If they refused to repair it or go as far to say that it's my fault? Then yeah... I'd be pissed.
Let's just wait and see how the whole experience turned out.
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can you request for a replacement instead of repair?
this is not Seiko, AP man...even if they repaired it, deep down my heart I still feel not right, I want a new clasp!
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omg...... AP ler tht ... how it happen... ???
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How unfortunate and i know you must be gutted for such incident to happen . Anyway i hope it will be covered by your warranty and hope you'll be able to get it back as soon as possible. If it's only the parts for the strap, they should have it in stock in singapore. And it might be even quicker if you would have send it to singapore's yourself than giving it back to your local AD. (which i believe is the one at oneB) . ...
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Actually I am ok.
Just hope that they get it rectified fast and I want my watch back.
I will be more interested to find out how the whole experience will be like.
I am one that value after sales service... if it's bad... I can assure you that the watch will be on it's way out.
Who wants to own a watch where you know the after sales service will be bad and you still need to send it in once every 5 years right?
With the ease of sharing stories via social media. Posting these pictures and also my story on AP fb page will make them rectify it pronto I would believe... lol
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I feel for you bro, the crown on my ex-Ball Fireman fell off after few months. Take them 3 weeks to fix that.
Maybe can drop a note to AP Singapore to speed thing up?
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Although these things happen, though more often in premium products from my observations (same in cars), I know how you feel given this is AP. Even if a new clasp, you would have expect them to have rigorously tested it first rather than have the customer suffer the unfortunate fate. Sometimes human beings tend to overlook the simpler things. If I were AP, I would replace a new bracelet for you, doesn't cost them too much.
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Although these things happen, though more often in premium products from my observations (same in cars), I know how you feel given this is AP. Even if a new clasp, you would have expect them to have rigorously tested it first rather than have the customer suffer the unfortunate fate. Sometimes human beings tend to overlook the simpler things. If I were AP, I would replace a new bracelet for you, doesn't cost them too much.
Same thing happen to my dad's Honda Civic... the ABS brakes seems to have problems.
After multiple trips to the service centre and changing numerous parts, finally the problem got solved.
And the manager said to my dad "You're lucky, we changed alot of parts and finally knew that the problem is with a small part. But you still get to keep the new parts that are not affected"
My dad told him "No, you're the lucky ones, because if another car come in with the same problem, you will know where and how to rectify it"
So, it's the same thing here.
I see my unfortunate incident as letting AP know there is a problem with that particular part, that it is prone to failure.
Maybe I am naive on my part but I am sure they will throw in some freebies for me.
It happened once.
Like I said, I am interested to see how this whole incident is handled.
It will be a barometer for me wether to stay or ditch the brand.
No brand is above criticism.
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Nothing worse than to send an expensive++ watch back to repair for things like these.
I've had to send back Omegas (just stopped working, damaged bezel), Breitlings (chronograph kong), Bell&Ross (noticeable defect on lume), Longines (internal bezel stopped working). Sometimes I think these luxury watch brands seems to be coasting on their reputation and letting these defects through their QA.
>:( >:( >:( >:( :HammerHead:
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I'm keeping an eye on this issue. Luckily a small matter of a screw coming off a non-critical part.
Meanwhile, maybe you need a backup AP ?? :HammerHead:
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I'm keeping an eye on this issue. Luckily a small matter of a screw coming off a non-critical part.
Meanwhile, maybe you need a backup AP ?? :HammerHead:
;D ;D
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Thanks for sharing...
Lets track the timeline. Then we know if it lives up to its name & pricing..
Sm
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I've been here before with AP albeit with a different problem. I'd be happy to share it privately if you want to PM me but my advice is pull the watch and personally take it down to th SC. 1 month is nonsense. I am a member of other forums and such issues are more common than you would think.....
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Nothing worse than to send an expensive++ watch back to repair for things like these.
I've had to send back Omegas (just stopped working, damaged bezel), Breitlings (chronograph kong), Bell&Ross (noticeable defect on lume), Longines (internal bezel stopped working). Sometimes I think these luxury watch brands seems to be coasting on their reputation and letting these defects through their QA.
>:( >:( >:( >:( :HammerHead:
i'd the same experience with JLC, Rolex and Zenith...i've kinda gotten used to it..no big deal...as long as they deal with it asap and have good after sales service...
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To me "shit happens", as long as the after sales is good. To me thats what makes or breaks this kinda high end brands.
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Wow Han, this is the first time I read this fault. Really not sure why the screws will fell out, did you remove the clasp or adjust them before? Hope AP would sort your problem fast. :Cheers:
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Wow Han, this is the first time I read this fault. Really not sure why the screws will fell out, did you remove the clasp or adjust them before? Hope AP would sort your problem fast. :Cheers:
I have no idea as to how or why the screws fell out as well.
There is nothing to adjust for the screws other than to take the pushers out, so I have no reason to touch em.
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Han...
Instead of sending the 'whole' watch, ask your AD tech to remove the bracelet only and send for rectification works...be it replacement or repair on the clasp.
dc
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I was thinking, can we just send the bracelets for repair / replacement / inspection / warranty claim and etc?
Or vice versa, sending the head and keeping the bracelets because I heard many horror stories that watch send to service, come back with scratches
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I'm keeping an eye on this issue. Luckily a small matter of a screw coming off a non-critical part.
Meanwhile, maybe you need a backup AP ?? :HammerHead:
;D ;D
Sneaky fella.. which one are you getting????
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I was thinking, can we just send the bracelets for repair / replacement / inspection / warranty claim and etc?
Or vice versa, sending the head and keeping the bracelets because I heard many horror stories that watch send to service, come back with scratches
Han...
Instead of sending the 'whole' watch, ask your AD tech to remove the bracelet only and send for rectification works...be it replacement or repair on the clasp.
dc
That was what I thought initially but since I need the watch to go through a B1 service to validate the 3rd year warranty, mind as well send in the whole watch and get it done as well.
As for horror stories of the watch coming back with scratches, let's just say that I will keep my eyes open for that.
I can't be avoiding these things because of fear as I will need to send it in for service every 5 years too right?
I will be very interested to see how this all plays out.
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I'm keeping an eye on this issue. Luckily a small matter of a screw coming off a non-critical part.
Meanwhile, maybe you need a backup AP ?? :HammerHead:
;D ;D
Sneaky fella.. which one are you getting????
Depending on how they are serious of keeping me as a customer after this.
This whole experience might either elevate the brand's status in my heart, or fall to the ground.
Until then, let's just wait... ;D
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I've been here before with AP albeit with a different problem. I'd be happy to share it privately if you want to PM me but my advice is pull the watch and personally take it down to th SC. 1 month is nonsense. I am a member of other forums and such issues are more common than you would think.....
Do share, it wouldn't do the brand any good by sweeping problems under the carpet.
Better let it out in the open.
No one is going to delete your post here because you posted a problem you have with your AP, that much I know. :thumbsup:
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Nothing worse than to send an expensive++ watch back to repair for things like these.
I've had to send back Omegas (just stopped working, damaged bezel), Breitlings (chronograph kong), Bell&Ross (noticeable defect on lume), Longines (internal bezel stopped working). Sometimes I think these luxury watch brands seems to be coasting on their reputation and letting these defects through their QA.
>:( >:( >:( >:( :HammerHead:
i'd the same experience with JLC, Rolex and Zenith...i've kinda gotten used to it..no big deal...as long as they deal with it asap and have good after sales service...
oh i forgot to add that i couldn't screw in my AP rubber crown....and since it's due for a service...the service centre changed the crown and yes i'd to pay for it.
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Small matter, Han. If the SC in SG have the parts it will be fixed in no time.
The wait is due to the shipment dates. There is cycle of pickup and send off from SC to Boutique and vice versa. If you're lucky then you will catch the exact date however if you're not (mean you send the watch in between interval) then the wait is longer.
Being the claps is a new design it is bound to have manufacture fault. I suspect is the metal integrity of the screw has problem. Maybe the thread has worn off.
I have good experience with AP service. I just don't like the price :D
Regard
Tyler
(http://i573.photobucket.com/albums/ss179/hanz079/AP%2015400%20Clasp%20problem/27E0E699-BBAE-44B7-A833-3CEFB6C7528B-17610-00001F11452A4DCE_zps4e455b4f.jpg)
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which ad is tht? izzit in the big mall one ?
last time i send my watch back before my b&r , 1st day buy, 2nd day the bezel fall off, it took me around 7 month to return back,according from them, watch will send from here to kl, kl-sg thn to swiss..
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which ad is tht? izzit in the big mall one ?
last time i send my watch back before my b&r , 1st day buy, 2nd day the bezel fall off, it took me around 7 month to return back,according from them, watch will send from here to kl, kl-sg thn to swiss..
What brand is it? 7 months for a warranty repair. You must have good patience. :laugh:
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which ad is tht? izzit in the big mall one ?
last time i send my watch back before my b&r , 1st day buy, 2nd day the bezel fall off, it took me around 7 month to return back,according from them, watch will send from here to kl, kl-sg thn to swiss..
What brand is it? 7 months for a warranty repair. You must have good patience. :laugh:
bell & ross bro dickson, in the end exchange other modal
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OH MY....i can feel your pain
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15300 may not have the same issue, I believe....
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15300 may not have the same issue, I believe....
Yeah... different clasp contruction
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all the best and speedy recovery :thumbsup:
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It's been about six weeks. Any updates?
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It's been about six weeks. Any updates?
Woah, u really were keeping an eye on this matter.
I got it back 2 days ago.
Was about to update.
6 weeks on the dot.
They only screwed in a new pusher.
I did not get a whole new clasp... what a bummer...
AD told me the turnaround time of 6 weeks is OK compared to other brands.
She mentioned for Mont Blanc, turnaround time is 3 months "at least", customer have to agree before they send it out.
I got my watch back wrapped in plastic, no extra scratches that I can see.
So, I am satisfied.
Would have been better if they were to change the whole clasp... oh well...
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Would have been a lot faster if they just shipped a new pusher and screw to the AD for self-repair.
Actually, I am about to jump on one model from AP but the recent bad press from different folks on different forums is making me cautious.
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Hi dp, what model if you don't mind pls pm . regards tony