Malaysia Watch Forum
Main Forums => Links and Resources => Topic started by: TheHobbit on July 06, 2012, 04:04:45 PM
-
I had the unfortunate luck of having this watch knocked out of my hands a couple of weeks ago. The watch fell and I picked it up and could not see any damage. Little did I realise that it fell on the winding crown. Later in the day, I wanted to adjust and wind the watch and found that it was very difficult to unscrew the crown. I forced the crown and it 'unscrewed'. I had a good look and realised that what unscrewed was the stem tube. The crown was jammed against the stem tube.
I took the watch to my watch guy and he could not do anything. I was pretty sad. I had my fears as this watch was from an independent watch company and it uses standard parts in the manufacturing and assembling of the watch (basically the movement). So I contacted the manufacturer, in this case MKII. I was not sure if they have the parts for the watch, being a small independent manufacturer. I even had problems trying to contact the manufacturer. Finally I posted on a forum where the manufacturer has a sub forum. I have to say from there on, it was great service.
The owner contacted me and I explained what happened. I needed a new crown and stem tube. Parts were quickly sorted out and subsequently shipped out. It is great to see a small independent manufacturer able to support his products. I received the parts but could not send the watch and parts to my watch guy courtesy of a little accident I had between my scooter and a car. So the parts and the watch just lay there on my table.
Once recovered, I sent the watch and parts in. It was a quick and small job and I am happy to have the watch back in working condition.
The watch in question, MKII Stingray 50.
(http://i320.photobucket.com/albums/nn322/TheHobbit_01/Collection/IMG_0170-1.jpg)
The damage. You can see the threads of the stem tube.
(http://i320.photobucket.com/albums/nn322/TheHobbit_01/Collection/IMG_0168.jpg)
(http://i320.photobucket.com/albums/nn322/TheHobbit_01/Collection/IMG_0169.jpg)
The replacement parts. The new stem tube. You can see the metal washer at the top of the photo.
(http://i320.photobucket.com/albums/nn322/TheHobbit_01/Collection/L1070361.jpg)
The new crown.
(http://i320.photobucket.com/albums/nn322/TheHobbit_01/Collection/L1070363.jpg)
The watch now.
(http://i320.photobucket.com/albums/nn322/TheHobbit_01/Collection/IMG_0179.jpg)
The damaged parts.
(http://i320.photobucket.com/albums/nn322/TheHobbit_01/Collection/IMG_0171.jpg)
(http://i320.photobucket.com/albums/nn322/TheHobbit_01/Collection/IMG_0172.jpg)
All in all, I have to say I was pretty impressed with the watch and the service rendered.
-
Thnx for sharing... This will give us some courage to go for some niche brand
-
Talk about customer service :thumbsup:
-
Thanks for sharing your experience with us. Glad it all turned out well.
Kudos to Bill Yao & MKII for their commendable customer support.
By the way I hope that you've fully recovered from the incident involving your scooter and the car.
:Cheers:
-
Hi Danny,
Fully recovered. :)
-
Hi Danny,
Fully recovered. :)
Glad to hear that. :thumbsup: