Malaysia Watch Forum
Main Forums => General Discussion - Modern Watches => Topic started by: dpkong on April 01, 2012, 07:43:13 PM
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i am wondering if anyone knows what it would cost to service a Rolex Daytona with the Zenith movement at the Rolex Service Centre at Menara Dion?
also, what does a standard service involve and the time taken?
and assuming i want to have the crystal changed, how much extra would that be?
if anyone here knows someone on the inside, do feel free to PM me the information or share that here publicly ,if allowed.
thanks!
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A basic service for daytona is at least sgd 1k in S'pore Rolex service center but no idea how much it cost for crystal replacement but definitely not cheap..
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i am wondering if anyone knows what it would cost to service a Rolex Daytona with the Zenith movement at the Rolex Service Centre at Menara Dion?
also, what does a standard service involve and the time taken?
and assuming i want to have the crystal changed, how much extra would that be?
if anyone here knows someone on the inside, do feel free to PM me the information or share that here publicly ,if allowed.
thanks!
A crystal replacement is cheap. Should be less than RM500. With RM1k probably it will include a polish and recondition of the case. That's the good news. Standard service are 4 to 10 weeks depends on models, chronograph would takes longer than a time only.
Here's the bad news(why there's always a bad news :-\ )
Rolex doesn't have a lot of Zenith movement(el primero) in stocks and Zenith is controlling the supply and price of their movement(they are own by the profit driven conglomerate LVMH) so cost of servicing the on the movement is gonna be steep.
You will be charge according to how many parts that needs to be replace. Don't be surprise to see price of a wheel can cost up to RM300 :Startled:
In case you if you need to service the movement inside my guess of the price will range from RM2000(basic) to RM6000(overhaul). Of course if the movement have severe damages prepare to pay more.
A zenith powered Dayto is on its way to become a vintage and it's the model that started the Rolex Daytona fever. I would take good care of it. Even if the cost of service is high. The price of these Dayto are not coming down in the future.
What year is your Dayto from?
Regards
T
PS you can PM me if you want to know more.
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Instead of all the guessing why not just pick up the phone and call RSC at KL?
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Instead of all the guessing why not just pick up the phone and call RSC at KL?
i agree, and remember to let us know after you called. :Laughing_on_floor:
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Instead of all the guessing why not just pick up the phone and call RSC at KL?
ok boss! just wondering if anyone here got first-hand experience.
as to the condition of my watch, it's from year 2002 and a P serial watch. the seller i bought it from claims it has been serviced prior to sale and gave a in-shop 2 year warranty. nothing wrong with it so far but i would like to drop it off at the RSC spa after i get a new daily beater. nothing wrong with it at the moment. keeps within 15secs of my computer time whenever i check it. just noticed a couple of new scratches on the crystal so i would like to replace that as well.
also, only the stainless stell Zenith Daytona seems to be the vintage piece. the two-tone don't seem to be considered vintage :HammerHead:
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15sec deviation per day?
Thats way out of COSC specs.
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try googling up an atomic time or Malaysia Standard Time website
http://mst.sirim.my/index.php (http://mst.sirim.my/index.php)
PC time is not really accurate.
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15sec deviation per day?
Thats way out of COSC specs.
what i meant was to say was that it's 15 secs (or thereabouts) faster than my PC time every day so that's pretty consistent . i do the check after syncing PC time so it should be fine. i'm not an accuracy freak and the Zenith movement doesn't hack so i don't bother to sync it to the dot.
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Daytona i'm not too sure...but got a shock when i sent in my vintage 1601 for servicing at RSC KL...they quoted more than RM10k for replacing with original parts before servicing.......pengsan....that was my first vintage Rollie. Bought without verifying it first. Haih...lesson learnt....Sold the watch at the same price i purchased...lucky
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Hi, anyone know of a reputable independent rolex service center in kl? Called them for quote on my old datejust. Its approx half the price of what the watch os actually worth now.
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Instead of all the guessing why not just pick up the phone and call RSC at KL?
Why cant one share the phone number since its public information and nothing too secretive and biased? If he asked a question like this, obviously he doesnot live in KL?
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well.. to answer my own question, I called up the RSC and a very nice lady told me it will cost minimum RM2,420 for a basic service. the actual cost will be quoted if I send in the watch for an inspection which will take about 30 minutes.
service time is 2 weeks but can be up to 2 months if additional parts required need to be sourced from Geneva.
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Dpkong, that is a very helpful and informative reply even to your own question. It is always good to get back to the thread and provides answers to questions so that it can educate other members as well. Kudos to you. :thumbsup: :thumbsup:
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well.. to answer my own question, I called up the RSC and a very nice lady told me it will cost minimum RM2,420 for a basic service. the actual cost will be quoted if I send in the watch for an inspection which will take about 30 minutes.
service time is 2 weeks but can be up to 2 months if additional parts required need to be sourced from Geneva.
Good information shared, dpkong. :thumbsup: But can you give out the phone number that you called. Was trying to look for it also.
Question : does the basic service include polishing the case and bracelet to as new conditon? :laugh: Or just the movement being serviced?
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Don't really know what is currently included in a basic service by RSC (Malaysia) nowadays, but 6 years ago, a basic service includes polishing the case and bracelet, crystal change, crown and stem tube change and movement service.
RSC Taiwan basic service (current) is as above for current models. For older models (vintage?), they will change what they can, based on what is in stock. They will tell you during the evaluation what they can do and change and charge accordingly. They will also change old parts like worn out dials and hands (stock availability), so if you want to keep your old Tritium dial, you will need to tell them. You will also need to tell them you don't want to polish your watch as the polish is a given.
With vintage pieces, you need to be careful as the onus is on you to tell them what you want done on the watch.
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please do not call to RSC KL to get quote as it is not accurate at all. even you bring it the watch for quotation also will change price anytime. so is better to bring your watch to RSC your self and wait for the quotation. their service is :thumbsdown:
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please do not call to RSC KL to get quote as it is not accurate at all. even you bring it the watch for quotation also will change price anytime. so is better to bring your watch to RSC your self and wait for the quotation. their service is :thumbsdown:
I am not defending RSC, but it is difficult to give a quote over the phone without looking at the watch.
Not sure how it is done in Malaysia now, but in Taiwan, the quote are different for Tudor and Rolex. For Tudor, there are two parts in the quote. There is a basic charge and another is what they have to replace during the initial inspection. So if there are parts that have to be replaced during the service, it is covered under the fixed basic charge. So there are no surprises.
As for Rolex, they will quote the expected cost of service. The initial inspection and evaluation is much longer compared to Tudor. It can take 1 hour. They will also tell you that they will replace the crystal, crown, stem tube and all gaskets. These are fixed. If you don't want these changed, they will not issue a service warranty. They will also polish the watch and bracelet. After the evaluation, they will come back with the expected cost of service. If you agree on the cost and what is to be done or not to be done, they will proceed. Service time is standard 2 weeks. They will call you if there are any changes to the cost or duration of the service. So far I have not had any changes. This is of course applicable to current Rolex models and not vintage models.
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is ok and no worries. I have sold of my last pcs of rolex after that incident. :Laughing_on_floor: mayb i should thank them for helping me to convert
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From what i have read on forums, the basic charge is for movement service, changing the crown and stem, new O-rings and caseback gasket, polishing of the watch and bracelet, new spring bars and i believe a new hairspring is usually installed as well. i'm not sure if new chrono pushers are also included in this.
Now what RSC Malaysia does might not be the same but i believe it should be a standard practice at any RSC worldwide. But the very nice lady at the other end of the line did mention VERY clearly that the actual cost will vary upon a proper inspection of the watch. She did not say (though I did ask) what will be included in the basic service. I believe she was politely trying to say that the minimum charge I can expect is RM2,420 and do expect to pay more than that.
She did say that for watches which are old, the cost can be very high. She also did mention very explicitly that the actual cost to service will vary depending on the number of parts that need replacing. So I take that as forewarning of the costs I am expecting.
And a little off-topic. She told me a basic service for an Explorer 2 is RM2,120. I also asked about regulating my new Daytona which is still under warranty and she said it's free. Just be sure to bring the warranty card along. I wonder if they will give a free polish as well.
More information once I get to KL and see them...
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Free polish? NO WAY.
Regulating? Free yes.
Been there done that. Easy 15min job at RSC.
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Does the free regulating mean the watchmaker will make it as super accurate or he only just regulate within the COSC spec?
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There is no such thing as super accurate an mechanical regulating, unless yours is a super quartz.
dc
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There is no such thing as super accurate an mechanical regulating, unless yours is a super quartz.
dc
What i mean is around +/- 1 or 2 seconds per day.
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The service charges at RSC Menara Dion is way too expensive. Previously I had my TT 16013 full serviced and it cost me RM5,858 (not a good number though) with replacement of new bezel, dial and hands.
But RSC in Dubai, they charged me AED1,700 for my 16570 and AED2,200 for 16520 Zenith movement. Here the mode of service for my non-working Dayto (for no reason the watch just stop tick):-
"Full service including decasing, dismantling of the movement, checking and cleaning of each components, replacing worn or damaged parts, re-assembling, lubricating and regulating the movement. Cleaning or refurbish the case and the bracelet as good as possible, water-resistant testing, observation and functional test of the product for several day."
and 2 years warranty of course :thumbsup:
NOTE: AED1 equal approx. RM0.86
I have a question, is all the functional test comply to COSC procedure ???
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The service charges at RSC Menara Dion is way too expensive. Previously I had my TT 16013 full serviced and it cost me RM5,858 (not a good number though) with replacement of new bezel, dial and hands.
But RSC in Dubai, they charged me AED1,700 for my 16570 and AED2,200 for 16520 Zenith movement. Here the mode of service for my non-working Dayto (for no reason the watch just stop tick):-
"Full service including decasing, dismantling of the movement, checking and cleaning of each components, replacing worn or damaged parts, re-assembling, lubricating and regulating the movement. Cleaning or refurbish the case and the bracelet as good as possible, water-resistant testing, observation and functional test of the product for several day."
and 2 years warranty of course :thumbsup:
NOTE: AED1 equal approx. RM0.86
I have a question, is all the functional test comply to COSC procedure ???
I believe charges are pretty standard across rsc worldwide. The difference in prices could be dependent on the parts changed. I guess the tt you serviced is the two tone watch? Is the bezel gold? The dial is about rm 1,200 if I am not mistaken. Were they any parts changed in rsc Dubai?
And to answer your last question, from my understanding, rsc will adjust and regulate to COSC standards and requirements but basically the COSC cert you get with the watch, is now useless.
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The service charges at RSC Menara Dion is way too expensive. Previously I had my TT 16013 full serviced and it cost me RM5,858 (not a good number though) with replacement of new bezel, dial and hands.
But RSC in Dubai, they charged me AED1,700 for my 16570 and AED2,200 for 16520 Zenith movement. Here the mode of service for my non-working Dayto (for no reason the watch just stop tick):-
"Full service including decasing, dismantling of the movement, checking and cleaning of each components, replacing worn or damaged parts, re-assembling, lubricating and regulating the movement. Cleaning or refurbish the case and the bracelet as good as possible, water-resistant testing, observation and functional test of the product for several day."
and 2 years warranty of course :thumbsup:
NOTE: AED1 equal approx. RM0.86
I have a question, is all the functional test comply to COSC procedure ???
how long ago did you do the service at RSC Dubai? from what i have read, RSC charges go up each year just like the MSRP.
maybe the service charges are higher for TT watches compared to stainless steel?
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well.. to answer my own question, I called up the RSC and a very nice lady told me it will cost minimum RM2,420 for a basic service. the actual cost will be quoted if I send in the watch for an inspection which will take about 30 minutes.
service time is 2 weeks but can be up to 2 months if additional parts required need to be sourced from Geneva.
Good information shared, dpkong. :thumbsup: But can you give out the phone number that you called. Was trying to look for it also.
Question : does the basic service include polishing the case and bracelet to as new conditon? :laugh: Or just the movement being serviced?
just came back from RSC few days ago. the no is +603 20722709
two watches cost me rm4xxx :(
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Thats normal.
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you daytona stopped, did you try to tamper with it in anyway ? just wondering though ... :Cheers:
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Thanks for sharing dpkong, at least we now know the minimum price to service a daytona. Just go for the regulating n see how it goes from there..
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well.. to answer my own question, I called up the RSC and a very nice lady told me it will cost minimum RM2,420 for a basic service. the actual cost will be quoted if I send in the watch for an inspection which will take about 30 minutes.
service time is 2 weeks but can be up to 2 months if additional parts required need to be sourced from Geneva.
Good information shared, dpkong. :thumbsup: But can you give out the phone number that you called. Was trying to look for it also.
Question : does the basic service include polishing the case and bracelet to as new conditon? :laugh: Or just the movement being serviced?
just came back from RSC few days ago. the no is +603 20722709
two watches cost me rm4xxx :(
Thats a bomb man.
But im sure your watches are much better now! :thumbsup:
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well.. to answer my own question, I called up the RSC and a very nice lady told me it will cost minimum RM2,420 for a basic service. the actual cost will be quoted if I send in the watch for an inspection which will take about 30 minutes.
service time is 2 weeks but can be up to 2 months if additional parts required need to be sourced from Geneva.
Good information shared, dpkong. :thumbsup: But can you give out the phone number that you called. Was trying to look for it also.
Question : does the basic service include polishing the case and bracelet to as new conditon? :laugh: Or just the movement being serviced?
just came back from RSC few days ago. the no is +603 20722709
two watches cost me rm4xxx :(
were you pleased with the work done, cost aside that is?
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I am quite new in this servicing thing, I have two datejust, bought new some 6 & 5 years back. I havent send it for servicing but intermittenly put it on the winder as I havent been wearing it. So far, its working fine.
There is a saying 'if it aint broken, why fix it', I thought. I dont think I am going to spend a few grands on servicing it. I think Rolex is meant for life long keeping, ie if we keep and wear it the way it ought to be worn.
I keep my fingers crossed.
Sm
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Hi sm, if its still running within cosc spec i think its fine . I send a sub to Rsc after 9 yrs. n they just clean ,re lube, changed all O rings n that"s it.
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Yes, I concurred. It is such an expensive indulgence.
Sm
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I ALWAYS believe in preventive maintenance.
When something goes wrong its too late.
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I ALWAYS believe in preventive maintenance.
When something goes wrong its too late.
Takashi mind to share what is "preventive maintenance" ?
Its sounds interesting, but how do u practice it. :thumbsup:
I must say i would not like to send my watches for servicing if it can be.
The watch always come back with some scratches, lines, flaws...etc. Bad experience.
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i wonder if anyone here thinks that if the car engine still runs, no need to change motor oil???
:HammerHead:
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I ALWAYS believe in preventive maintenance.
When something goes wrong its too late.
Takashi mind to share what is "preventive maintenance" ?
Its sounds interesting, but how do u practice it. :thumbsup:
I must say i would not like to send my watches for servicing if it can be.
The watch always come back with some scratches, lines, flaws...etc. Bad experience.
I believe what Takashi meant about the "preventive maintenance" is to send the watch for servicing once every 2 or 3 years.
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In my case when i sent my SD in after 7yrs of daily wear the watchmaker said the oil has "almost" dried.
So that is my own measurement.
Dont wait until it stops or something is broken only send it in, and then bitch about how much the service centers is charging.
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agreed, 7 yrs. a long time with daily wear ,its a tough watch . Rotational wear should be okay ,. but better to take precaution than sorry.
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For those who said they never bother with servicing unless something is wrong...... You've just told us not to get any watches from you should you put up your pieces on sale. Thank you for the warning.
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For those who said they never bother with servicing unless something is wrong...... You've just told us not to get any watches from you should you put up your pieces on sale. Thank you for the warning.
I'm with ya on this ;D
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That's not a very smart way to test a watch whether it's time for servicing. The water tightness could be off and your watch could still runs fine for sometime. Only later the build up of moisture will ruined the gears or worse cause corrosion inside the case.
How about the wear and tear of the rotor?
If you really wear ur watch daily this is the first thing to go. As long as u wear it daily there won't be any accuracy problem even if something happens to the automatic winding system. What happens is because the barrel is constantly being wound so there is a consistent force being feed to the balance. What we don't see is the gears and the shaft being damage day by day. Will it pass the damages to the other gears? I don't know, hopefully not.
There's an honest watchmaker I trust gave me this advice.
"As watchmaker what we try to achieve is to ensure all the parts are running coherently. In an ideal situation we love to see all the parts "aged" (wear & tear) at the same time but it's almost impossible so what we do is we try to replace as few parts as possible but really change those that have been heavily worn. The only way to do this is routine service and testing."
I ask if not then what? His reply
"Then you have a watch where some parts that by nature worn faster than others (i.e. winding gears) and when the watch is not service over a period of time then the tooth profile of the gears will change (metal grinding on metal). It'll "eat" into other gears as well damaging other gears which usually don't require much replacement."
Then? I asked. His further elaborate
"Then the whole watch movement got more damages it should resulting major overhaul or major change movement parts."
While I understand some won't care what kind of movement that's in their watch as long as it's the latest and the best technology. I'm a vintage collector at heart so I would hate to see a latest state of the art automatic winding movement in my vintage manual winding chronograph. Like putting an electronic control V6 in a 1970 SL300. :o
It's not my intention to frighten or push any of you to service your watch but I would hate to see any of your watch is damage due to minor servicing issues/cost.
Routine change of oil and of O-ring don't cost that much. Maybe you won't have a extended warranty period but it guarantee the watch to have a long life. We all wish to past down our watches as heirloom. Better make sure by the time our next of kin don't suffer from a high bill of servicing the watch. ;)
If it cost this much now it will only cost more in the future. :)
Regard
Tyler
Hi sm, if its still running within cosc spec i think its fine . I send a sub to Rsc after 9 yrs. n they just clean ,re lube, changed all O rings n that"s it.
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most Rolex owners hardly wear their watches daily so I suppose some of them may seem to run fine even if they don't follow the general "service-once-every-five-years" rule. the way i wear them, i think i should send it in every 3 years...
:HammerHead:
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One of the weakness in the 3 handed rolex movement is the winding is suspectable for wear and tear due to the design of it (not using ball bearing and some other factor of it). Therefore its better to ensure it was properly lubricated for it to work well over time. Rolex sort this problem by putting ball bearing on the daytona movement therefore ensure it will be more durable and more efficient.
Rolex movement is perfect in my eye but the winding section is not that good in my opinion, sure it does wind up very efficiently but then gotta makesure it was lubrcated properly (not applicable for daytona 4130 movement). :Cheers:
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Not entirely true on the lesser worn watch. We're dealing with metal parts. Regardless of usage the metal "age". For example, a 5 years old unused gear is not the same of a newly manufacture gears. The property of the metal does change in time while it maybe new but is not really really new.
Even given a situation like this, let say same model, same movement, same metal. We can't say a newly manufactured watch just out of the factory is the same as the one that's laying around a shop for 4 years even if it is in the safe and practically untouched.
The "safe queen" will not be the same because it has been around for 4 years. Less worn it maybe but not new. It's better to have the watch running otherwise there are another sets of problem associated with watches where its movement that's been idle for sometime.
Regards
Tyler
most Rolex owners hardly wear their watches daily so I suppose some of them may seem to run fine even if they don't follow the general "service-once-every-five-years" rule. the way i wear them, i think i should send it in every 3 years...
:HammerHead:
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Just to share my recent experience on this. I sent in my uncle's Rolex (not sure what model exactly) to Menara Dion because he was complaining the watch kept time poorly. Last service, also at RSC, was in 2008 and the cost back then was about RM1.5k.
As usual the technician would inspect the watch first (20-30 mins) to assess the condition and what needs to be changed/serviced. However I was informed that there is an inspection fee of RM250 if decide not to proceed with the service. Is this a new policy? I don't recall this during the 1st service in 2008.
Anyway, I went ahead. The assessment was that apart from the usual service it also needs new rotor and balance. These 2 parts alone are almost 1k. The total quote was 3k, so that means the basic service is 2k.
Personally I find that the costs are very high. Anyway, in this thread I read some people saying that RSC will do regulation for free? Is this correct?
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Ever wonder the watchmaker in RSC, are they really "honest"?
They can say whatever they want, this need to be changed and that need to be changed...
We won't know.
Do they really dismantle all the movement and clean it and assemble back and oil it?
Or could they just found out your watch is perfectly fine but instead they bullshit you then just polish your watch, no need to dismantle and clean what so ever and left it for 2 to 3 weeks then call you up and charge you more than 2K and provide you another 2 year warranty as they know your watch is actually perfectly fine and will run for another 5 years.
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They do give a warranty for their work.
Do you really think a company like Rolex would really dare to do what you suggest?
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Dude has serious trust issues.
Same can be said for everything in life if he believes that.
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Update: just picked up my uncle's Rolex from the RSC. In the end they said the rotor and balance no need to be changed. So the cost of the service was 1.9k+. I did ask them what parts were changed in this service and they took a picture of the parts for me:
(http://img.photobucket.com/albums/v322/jcphoto/IMG_1613.jpg)
Note on the dial: during the service the technician did some boo-boo and somehow damaged the dial. So they replaced the dial FOC.
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Good service I must say :thumbsup:
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Any idea on the watchmakers at our RSC? Local Malaysian? or from Geneva? ;D
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Local, of course. ;D
Any idea on the watchmakers at our RSC? Local Malaysian? or from Geneva? ;D
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I ll still do e routine check every 5 years.. But may not at RSC since outside there got plenty of ex Rolex technician who can provide same service but cost u a fraction
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So you guys personally bring to RSC to register for service or did anyone here use courier before?
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I ll still do e routine check every 5 years.. But may not at RSC since outside there got plenty of ex Rolex technician who can provide same service but cost u a fraction
Can u share some of the contacts of these people? I'd like to know some other options besides the RSC.
Where do they get their parts from, since Rolex won't supply to outsiders?
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So you guys personally bring to RSC to register for service or did anyone here use courier before?
We personally bring to rsc for service
@JBJB, I ll pm u the contacts