Malaysia Watch Forum

Main Forums => General Discussion - Modern Watches => Topic started by: yippie123 on November 10, 2016, 11:55:29 AM

Title: Free gift from RSC Menara Dion
Post by: yippie123 on November 10, 2016, 11:55:29 AM

Sent my watch for timing check :Scolding:, and came back 2 tiny dents on the side of the case !!!

Title: Re: Free gift from RSC Menara Dion
Post by: epsilon82 on November 10, 2016, 12:04:42 PM

Ops... sorry to hear that..you didn't realize when you pick up the watch? I send mine for bracelets adjustment, no issue..


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Title: Re: Free gift from RSC Menara Dion
Post by: yippie123 on November 10, 2016, 12:06:30 PM

They are offering a polish... But thats what i dont really want, nothing much can do really...

Title: Re: Free gift from RSC Menara Dion
Post by: gchee on November 10, 2016, 12:17:50 PM

Sorry hear. However I have always a pleasant experience there

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Title: Re: Free gift from RSC Menara Dion
Post by: keanewoon on November 11, 2016, 05:54:39 AM

Dent is bad. Any picture?


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Title: Re: Free gift from RSC Menara Dion
Post by: yippie123 on November 11, 2016, 12:24:36 PM

Two 'dot-liked' ...

Title: Re: Free gift from RSC Menara Dion
Post by: D'Andy on November 12, 2016, 08:00:18 AM

Sorry to hear about it. I've also gotten free gifts from them previously during a SD bracelet adjustment and DJ servicing, in the form of 2 Rolex pouches. Shame to hear about the dents.

Title: Re: Free gift from RSC Menara Dion
Post by: roystock on November 12, 2016, 12:48:57 PM

I was expecting to hear pleasant experience, when you mentioned Free Gift.
Sorry to hear that.
Which model, if you dont mind to share?

Title: Re: Free gift from RSC Menara Dion
Post by: niteowl on November 14, 2016, 04:17:46 PM

Pix or it didn't happen


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Title: Re: Free gift from RSC Menara Dion
Post by: yippie123 on November 14, 2016, 05:29:06 PM

I have no idea how to take a clear Macro photo with phone... Lol

Title: Re: Free gift from RSC Menara Dion
Post by: chenht on November 14, 2016, 06:20:07 PM

I can imagine how painful it is. Could they replace a new case for you?

I sent my Panerai to Richmond and it came back with 2 deep scratch. They replaced the case after I complained. Hope you have a happy ending.

Title: Re: Free gift from RSC Menara Dion
Post by: yippie123 on November 14, 2016, 06:21:56 PM

Replace case means new service serial from Rolex that will never match my card... Which is a no no

Title: Re: Free gift from RSC Menara Dion
Post by: chenht on November 14, 2016, 06:23:36 PM

I was given a new warranty card with the new serial number. back dated of course.

Title: Re: Free gift from RSC Menara Dion
Post by: yippie123 on November 14, 2016, 06:27:54 PM

I never ask, and never been offered a new case with new card and new serial......  :HammerHead:

Title: Re: Free gift from RSC Menara Dion
Post by: chenht on November 14, 2016, 06:30:13 PM

Richmond did not offer too but I refused to polish deep scratches on a 6 months old watch caused by their technician's carelessness :)

Title: Re: Free gift from RSC Menara Dion
Post by: yippie123 on November 14, 2016, 06:43:32 PM

I read on TRF saying that replacement case carry different serial and they wont issue a new warranty card for it... Donno if its true tho