Malaysia Watch Forum
Main Forums => General Discussion - Modern Watches => Topic started by: contender on June 16, 2016, 10:57:48 AM
-
Anyone else got sms saying Richemont Malaysia customer service no longer accept walk in effective 1 July 2016, all other matters go through boutique.
-
No SMS but yes, that's gonna be the case.
-
That was what I had been told.
-
No SMS but yes, that's gonna be the case.
Correction. Just received the SMS 1 minute ago.
-
No SMS but yes, that's gonna be the case.
Correction. Just received the SMS 1 minute ago.
what are the content?
-
From Richemont Msia: Pls be in form that we will cease operation for walk in cust on 1 July 16. Pls visit the boutique or authorized dealer on your after sale enquiries. We thank you for your support for the Maison. Do not reply to this SMS.
-
From Richemont Msia: Pls be in form that we will cease operation for walk in cust on 1 July 16. Pls visit the boutique or authorized dealer on your after sale enquiries. We thank you for your support for the Maison. Do not reply to this SMS.
If that is the case, do you guys think the boutique and AD will accept watches that was not bought from them?
For example, if I were to buy from boutique A, can I go to boutique B for the after sales enquiries?
what about the pre-own watches?
-
From Richemont Msia: Pls be in form that we will cease operation for walk in cust on 1 July 16. Pls visit the boutique or authorized dealer on your after sale enquiries. We thank you for your support for the Maison. Do not reply to this SMS.
If that is the case, do you guys think the boutique and AD will accept watches that was not bought from them?
For example, if I were to buy from boutique A, can I go to boutique B for the after sales enquiries?
what about the pre-own watches?
It will as long as they carrying their brands.
My concerns are whether AD will mark up the service cost and how efficient are they.
Sent from my iPhone using Tapatalk
-
Richemont covers Panerai, IWC, Cartier... that means all service or repair request must send thru
all the authoriesed dealers such as Hour Glass, Cortina, etc... ???
-
From Richemont Msia: Pls be in form that we will cease operation for walk in cust on 1 July 16. Pls visit the boutique or authorized dealer on your after sale enquiries. We thank you for your support for the Maison. Do not reply to this SMS.
If that is the case, do you guys think the boutique and AD will accept watches that was not bought from them?
For example, if I were to buy from boutique A, can I go to boutique B for the after sales enquiries?
what about the pre-own watches?
It will as long as they carrying their brands.
My concerns are whether AD will mark up the service cost and how efficient are they.
I'm with you. My guess is that once we go through AD to send for any form of repair, the price certainly will be jacked up for after warranty watches or those which are not covered
Sent from my iPhone using Tapatalk
Sent from my iPad using Tapatalk
-
Frankly speaking I prefer to go to the service centre to minimize the middle man cost n get messages across effectively than via a third party now
Sent from my iPad using Tapatalk
-
Frankly speaking I prefer to go to the service centre to minimize the middle man cost n get messages across effectively than via a third party now
Sent from my iPad using Tapatalk
You still can go to LVMH, Swatch Group, RSC, FJB, Thong Sia etc 
Sent from my iPhone using Tapatalk
-
I believe maybe it is one of their way to counter grey market now
Sent from my Nexus 6P using Tapatalk
-
Seriously it's just sooo annoying. First u pay a bomb for the watches. Now I have to go to AD to send in my watches. Just typical Asian way of making Money. I check in Europe u can go direct. No need AD
Sent from my iPhone using Tapatalk
-
I think this is the new marketing style from Richemont. Price might mark up a bit ( i guess ) but i think sending through boutique for service might end up you get a surprise gift and some brand privileges for the service fee.
But what do you members think if this really happens, good thing or bad thing? Or making no differences? :)
-
bad thing
-
Anyone has a price list of how much to service an IWC watch (chrono SS and non-chrono SS)?