Malaysia Watch Forum
Main Forums => General Discussion - Modern Watches => Topic started by: @tsw@ on January 07, 2014, 03:09:14 AM
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Wish to share some of the experience that I encountered during my search for watch last month.
At patek dealership in klcc- went there during a weekday, asked for pricing of several calatrava's and possible discount. Got an appalling answer and they did not even want to bring the watches out. Excuse is supervisor out for lunch and no keys to access the display shelves.
At patek dealership in pavilion- same day, drove over there, same shit. Service staff eye you from head to toe and when ask to 'see' watch, I was questioned back 'but you wanted the white gold, this is in yellow gold'. Amazing, malaysia boleh.
Whereas over in singapore, it was so bloody different. AD's over there gave good discounts on calatrava range and knows the references off their minds. At the boutique lagi bagus, they offer you a drink, sit you down and attempt to explain/ recommend the selections you have made. Did not buy but still given their 2013 catalogue.
Dropped by at the Lange boutique, super amazing experience. Staff is so well versed with their product and could feel their passion (which is severely lacking in our local AD's and boutiques). Ended up molesting a few pieces and could see for myself why people are saying Lange's are above Patek in terms of movement finishing. Was very tempted to buy but did not. I still believe in supporting our local economy.
To MWF members, what's you take on this matter with regards to high end brand with disheartening service in KL.
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i've been to Hour Glass at the Gardens and sound like the same crappy service you've received... they give you the "look you no up" feeling cos i was asking about PAMs :Scolding:
and the lady's eyes... kept looking at my wrist ???
Tag boutique at the Gardens gave better service... at least she explained something...
the shop i went to in Amsterdam was a whole different world... initially they got me a very old looking displayed Tag, i insisted on a newer one and they gave their branch a call and it was delivered to the shop in 20 mins! and during that time, despite wearing a Casio, the nice guy showed me almost everything from POs to Breitlings and IWC, even let me try them on!
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This kind of mentality can be found at almost all high end shops in malaysia sadly.. :-[
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I do hope there are some members related to these mentioned AD relay the messages back to their management to buck up on their services. I also encounter the same $h1t in an AD that sells rolex in Sunway Pyramid , if you're wearing nothing less than what you are asking to see they will give you a kind of look like we are wasting our time. I always end up buying from grey dealer , you will always get that personal touch of services from the senior staff or boss.
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Let them be...it's your money, and it is yours to spend. If the AD's have this type of low mentality, then let them be...I for one would just laugh it off and walk away...and spend it elsewhere and still get what I want.
However it is sad that most ppl in the retail industry in Malaysia is like that. They only think that the "nicely" dressed ones are rich. I know of so many people dressed very humbly but are millionaires. And there are just others that are dressed nicely from head to toe but don't even have $10,000 in their bank account.
The wealthiest person that I know wears a watch that is worth less than RM 2,000...but this person is worth over RM 100,000,000. So you can't really judge a person from how they dress...so to these "high and mighty" sales people in the ADs that look at their prospective clients with the eyes of the self important...I pity them.
DC
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so far I've not went to any PP and Lange boutique before, but the last time I went inside AP boutique in SH, the lady staff treated me super nice and let me molest the watch I eyeing on. Similar experience in IWC boutique in Pavilion, good service, played with many watches as well.
And I only wear t-shirt, short pant and sandals when I visited those boutiques.
I believed the trick is, know what models you are interested, and ask the sales agent straight away to let them know you've done your homework and you mean business to them.
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I do hope there are some members related to these mentioned AD relay the messages back to their management to buck up on their services. I also encounter the same $h1t in an AD that sells rolex in Sunway Pyramid , if you're wearing nothing less than what you are asking to see they will give you a kind of look like we are wasting our time. I always end up buying from grey dealer , you will always get that personal touch of services from the senior staff or boss.
exactly!
by the way, if you don't mind, can you PM on your frequent grey dealer?
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watever thing comes to Malaysia, it will turn bad, especially food chain, sad but truth... :Mad:
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Confirms some of the reasons in another thread on why some ADs' presence in KL is shrinking.. Had similar unpleasant experiences in KL as shared above. On the other hand, when I went into the Omega Boutique at Changi Airport, the sales staff was very friendly, took out some of the latest arrivals for me to try on too without me asking, including the 1957 Speedy. Didn't buy anything due to the high exchange rate, but was happily invited to drop by anytime I am passing through the airport.
What a difference a sales staff's attitude makes..
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Same here in Penang at the Omega Boutique.
I tried to get my speedmaster for servicing,but they couldn't even give an estimated time frame.
To make matters worse,they are supposed to inform me on when their guys is coming to collect watches for servicing,which they did....one month later and guess what,they call me up at 9.30pm!!!!!! their shops closed at 10pm.
I live 30mins away!!!
They have the cheek to tell me that if I don't bring it in now,I'll have to wait for the next time when their guys is out again.
I swore it'll be my last Omega,period!
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I went to AP Boutique at starhill with shorts, at first the guard look at me first, still decide want to let me in or not.. :HammerHead:
Later only open the door and the lady comes out and she keep looking at my wrist make me feel unconfortable. That time i was getting a strap from them.
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fren of mine when to TH AD klcc with simple plain tshirt n toilet sandal.he asked to see 18k worth of watch..the sales person told "this is expensive watch..rm18k.."..very fast that guy concluded by looking at my fren outside look!
however,the guy suddently became a nice person after my fren purposely put his car key on the glass.."..ooo..u drive new beamer ka..?"..
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Hmm. dunno why I go into a boutique in t-shirt and jeans, and not wearing a watch, I ask to see those Omegas, Longines etc then the sales person will take out for me to view, maybe its cheaper watch compared to what you guys want to see? Been to the boutique in Fahrenheit and that one at the entrance of Starhill (Hourglass i think). At Hourglass i ask any watch also the saleperson show me without a question. I normally purposely wear until cheap looking to try and see if the staff treat me as I look, and see how much bullshit they'll give on the history or story of a watch, and then i start correcting them and giving them a talk on movements, automatic, power reserve and such. So far the place i get to learn some things are at Khronos (Starhill), the sales person will explain the origins and design story of the watches they sell.
ndtaan: what Omega Penang did to u is so unfair, or maybe they have not been properly trained to handle customers. give them a piece of your mind and tell the Omega manager, for sure Omega Penang kena diao.
I guess you guys know about the Rolex store story in HongKong? A guy wearing singlet, shorts and sandals went and requested to take a look at some Rolexes and got told off by the sells staff. and then...
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and then what ? finish your story la :shocked1:
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i was expecting like the guy bought the whole shop and start throwing Subs at the guy's face :Laughing_on_floor:
why the story like Hunger Games... hanging ;D
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And then he went back. The End.
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haha I thought u guys know the story, expected someone to continue for me.
...and then he said "you think just because I dress like this I'm poor?" :Scolding: . He went out, came in with 2 body guards :police:. Asked again for the sales person to show him watches. He took 2, pass to his guards, and told them to smash it. So the guards dropped it on the floor and stomped it to smithereens :Jumping: . Then the guards paid for each one they destroyed. :Startled: And they left. The guy is a billionaire from Malaysia :Laughing_on_floor:
The sales person i heard, kena taruh by boss la what else :HammerHead:
now in HK they don't look down on people who dress shabbily anymore. or maybe
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and i thought only the Chinese like to smash stuff :Laughing_on_floor:
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my bad, he was a Malaysian Chinese billionaire. hehehe. still smash stuff
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With the act of smashing the watches over this small issue, I have reservation for this "Billionaire". Too bad is from Malaysia.
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Sure or not the story ?? wow, alot of money to "smash" ada gaya man, Malaysia Boleh .... the sales guy would have to be sacked unless he is top sales.
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billionaire wor, and his guards swipe card, not the boss. According to my HongKong friends, it even made the news, but this was quite some years ago la.
So moral is, anyone can dress like an ahpek but still be filthy freaking rich, be nice to everyone. lol
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. He took 2, pass to his guards, and told them to smash it. So the guards dropped it on the floor and stomped it to smithereens :Jumping: . Then the guards paid for each one they destroyed. :Startled: And they left. The guy is a billionaire from Malaysia
Dumbest thing I've ever heard. If this is true, no matter how rude the shop assistant was, this guy is beneath him.
what a waste of good watches.
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Very good discussion here. Let me join in... What discussed here are mostly true. The sales assistant always look at you one kind when you tried to enter the shop and look see look see. They will try to scan you watch for sure. I found local ADs are having that kind of mentality (you don't look like buying, you can't afford, you are wasting my time) but I do found the foreign ADs especially in Pavilion are rather more friendly and will service you. Boutique are much better and they get all the watches for me to molest. I usually only wear t-shirt, shorts, and sandals/slippers to browse thru my favourites. Also is good that you equip with some brand and movement knowledge and they know you mean something.
Also found some salesperson not as knowledgeable when asked for details. I guess you guys as watch lovers/aficionados know much more than them.
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Agree that khronos and ap boutique gives excellent service. :thumbsup:
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I think everyone reserves the right to dress modestly and simple as he wishes, especially on a leisure weekend walk. Unfortunately, it not a surprise that people tends to judge a person from the exterior. Human beings are somewhat superficial beings. However, this is not an excuse to be rude.
I’m not worth 6 figures but when I do dress casual, I clad on decently, partly because of vanity, partly also to respect my fashionable lady who walks besides me. When I say decently, meaning a proper walking leather shoe, jeans/khakis and polo t-shirt. Even so, that doesn't spare me from having rude treatment every once in a while.
Depending on the ‘mood’ on the encounter, I would sometimes be honest and declare that I’m not buying anything, and ask if it’s ok just walk around and have a look. The typical response is sometimes more favorable than I thought. They even invited me to try some of the displays and offer free brochures, to the point of making me feel guilty not buying anything. Knowledgeable staffs are rare but when I do come across, we normally have a good time chatting about time piece without any transaction. They do response positively when we show appreciation of their knowledge.
I then realize that they are human too. It’s not easy to stand around the boutique for the entire day and can still smile to each and every individual walking in the shop. Not to mention having to deal with some really painful and obnoxious customers as well.
I totally agree that customer comes first, and there’s no excuse for a sales-person to be rude, but sometimes, we need to ‘work-on’ that human relationship in order to get the right response we desire, which may include some tolerance towards unintentional insensitive remarks and stares. That’s just the reality of things. To expect every customer service to be perfect is just not possible. By the way, rude behavior is not exclusive to Malaysian boutiques, there are far worst out there.
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This may or may not apply to many here but... when people walk into stores with no intention to actually buy a watch, or think that being able to afford a 20/30k watch entitles them to first-class service, they will be utterly disappointed or sometimes surprised.
Being salespeople, I'm sure they've seen their fair share of people who actually come ready to buy, just viewing or those who want to try every watch on. Sometimes I wonder if they have a sixth sense to detect that.
I must admit I've had a few sour encounters with salespeople and unless I really need something, I just smile and walk away.
Take the instance when I went to the AP boutique at Starhill. I was there to get a rubber strap. The initial encounter was lukewarm when I was just browsing and asked about the Royal Oak range, and this was with my Offshore on the wrist. Getting bored, I just asked if they had a rubber strap in stock and when they said yes, I asked them to mount it on. From then on, they were more friendly and asked my wife to try on a few pieces.
I was also at the PP boutique in KLCC at least twice and both times, they were very nice. I got to try on a Nautilus. They were also trying to recommend some Annual Calendars to me but I told them I had no interest in those. Was given catalogs to take home but refused them the second time and told them I already had one.
Rolex ADs were hit-n-miss. Some good and some completely cold. At one AD, a fellow who looked like the owner even told me "..standard 10% off the Datejust range but if you're going to buy now, we can work out a great deal for you". At some other places, no one even bothered to attend to me so I just walked off.
Now in Singapore, I had a nice conversation with a PP salesperson. When he asked what I was looking for, I gave him a model number and he directed me to a nice seat and took out a similar model since they didn't have the actual one. We talked about the movement, price and he offered a discount and GST rebate at the airport. Again offered catalogs but refused. Same in the Lange AD. Was given a very long "lecture" about origins, how they were made etc. Impressive!
But the Breitling AD was terrible. Spent nearly 10 mins looking through the whole range but the 3 salesmen did not even ask if we needed help. You could feel they were trying hard to keep their distance.
So in summary, don't put down our own ADs and praise those elsewhere. It's all the same.
Some tips for visiting ADs..
1. Put yourself in their shoes. They've been on their feet all day trying to make a sale to all kinds of visitors. Be nice and smile.
2. Have a target and go straight for it when asked. This shows you are looking for something, not just looking around. An "uh.. err.. just looking" is not a good conversation starter.
3. Don't ask to try on every single watch you have the slightest interest in. Those are NEW watches and the risks of damage increases when it comes out of the case into your hands.
4. Be confident in yourself. It will make you feel less intimidated by their attitude and will project a positive image of yourself as well.
5. Be realistic. Don't immediately ask to try on the solid gold tourbillon if it's way out of your budget. You could try your luck later if the conversation is going well and the salesperson is friendly enough.
Hope this helps.
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That is one great piece of High End Watch Buying 101 from you, dpkong! Couldn't agree more.
I personally think that differing levels of conditioning of sales staff arising from higher traffic of potential buyers to Sg compared to Msia may point to a disparity in service experienced by various people.
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I agree with what Bro Dpkong is saying at the above as well as his advice.
As salespeople, I am very sure they are trying to meet a quota. So naturally, the main idea is to sell a piece. If every time a person enters a shop and asks to try on a piece, mind you we are talking of something that costs thousands of RM. If there is some damage appearing on the watch, I am very sure the actual buyer and the sales personnel would be a peeved off. An experience of this occuring was in an AD in Pavilion,KL during the Journey Through Time Event 3 years ago. A well-dressed 'customer' was eyeing a piece I wanted but since he was there first, he had first priority at it. The sales personnel was going through the merits of the watch and complimenting how good it was on his wrist. Said 'customer' was clearly enjoying the attention and the praise of the sales personnel. He handled the watch, tried it and looked at it under different lighting, used a loupe to inspect the finishing and the movement, rubbed it against his shirt to remove fingerprints and turned the price tag and concluded that he was not going to get it and put the watch down on the counter. This was after 20-30 minutes of molesting the timepiece. Said 'customer' was wearing cufflinks. When he left and I got to have a go at the watch, there were 1 or 2 hairlines on the case. I was very annoyed that the watch has damage and I pointed it out to the sales personnel. The sales personnel was clearly shocked and offered to polish the watch before selling it to me but I wasn't going to have any of that as it would mean polishing away the metal. Instead, I used at as an opportunity to get a higher discount than what could be offered. The sales personnel had to go to the manager who proceed to ask the regional manager if they could sell at that price. Of course, you should hear what abuse was hurled at the prior 'customer' by the sales personnel in the process. So in a way, I am sure ADs cant afford to go through all the hassle to give big discounts just because of some less-than-careful 'customers' such as these trying out pieces just to get a 'feel' of it.
I however highly disagree on them looking down on people for no apparent reason. Another experience I had was when I walked into another AD in KL. At that material time, I was dress casually with a U-Boat strapped to the wrist. I was asking to look at one or two of the pieces there (Ball Engineer Hydrocarbon 'Mad Cow' and the other was an Omega Planet Ocean) with an intention to buy but no one wanted to attend to me. The only sales personnel shadowing me kept saying, " those pieces are very expensive and quite limited in KL you know.." No matter. I came back the next day with a better piece (Panerai PAM183) on my wrist. Apparently the piece I wanted to look at the day earlier wasn't so expensive anymore and it could be taken out from the showcase to be shown to me. :Laughing_on_floor:
What I can say is this. This does not only happen in high end boutiques. It can happen in any AD or boutique. The main lesson is to build a good reputation with a store and enjoy your purchase and your experience from there.
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great piece of words!!!
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If I don't recall wrongly I used a mixture of cantonese and english. Ended up with shitty service.
Sir dpkong..... Could it be that you spoke perfect english when conversing at patek boutique and got the correct treatment. :Laughing_on_floor:
Jokes aside.
I was able to experience the good, the bad and the ulgy... All from the same AD but at different outlets while looking at lange. In terms of service/product knowledge and discounts, klcc was bad, starhill was ulgy and pavillion was surprising pleasant.
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If I don't recall wrongly I used a mixture of cantonese and english. Ended up with shitty service.
Don't think that matters as long you are clear in your conversation. It's all in the body language.
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well... being Asians... at least for me, sad truth is its pretty normal to get such service/treatment when you dress down a little bit... no point getting :Scolding: over some sales person who somehow doesn't like his job or has attitude problem or woke up on the wrong side of the bed, etc etc etc...
there's always a more deserving personnel in another AD/boutique/store "next door" :Laughing_on_floor:
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well... being Asians... at least for me, sad truth is its pretty normal to get such service/treatment when you dress down a little bit... no point getting :Scolding: over some sales person who somehow doesn't like his job or has attitude problem or woke up on the wrong side of the bed, etc etc etc...
there's always a more deserving personnel in another AD/boutique/store "next door" :Laughing_on_floor:
:thumbsup: It's not about putting down some of the sales staff in local ADs. It's about taking our business to those who treat their customers with respect and decorum, whether the customers are still in fact-finding mode, or have decided to pull the trigger.
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Based on the experiences shared here, I am of the view that the ADs in Malaysia need to be more customer friendly. The watches that they are selling are not cheap. It is normal for people to make enquiries, try out a few models/brands before making a decision on what to buy. Regardless of how they dress, these ADs need to be more accomodating. They also need to polish up on how they respond... stating that the price is RM18k and it is expensive is just bad choice of words.
Anyhow, I have stepped into Rolex AD at Pavilion and Gardens, another watch shop that sells Panerai at Gardens; the sales person was friendly, informative and tactful. So no complaints from me. But I think it is hit and miss. I was just fortunate to have met the good ones.
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Well at least we go with casual wear like long jeans or something like that rather then shorts and slippers. People will not look down on you. Not only watch shop, Even hotel or high end restaurant, slippers and shorts are probably out.
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I think we should just focus on our reason why we drop in to the AD in the first place.
WE just want to look around for some interesting pieces or maybe to buy one.
Don't let any sales person get you down,remember we're there for the watches,period.
You walk in ,ask for the watches,try it,molest it,maybe buy it then get out.
If the sales person is helpful,thank him/her.
If not,go about have a good time in the AD then walk out.
I think mostly it's our perception of the way others look at us that puts you in the defensive.If that's the case than I think you have a serious case of inferior complex.
Think about it,the AD that sell those watches are not cater for the laymen but for those who appreciate the value that comes with the watches.
And if you dress like a slob don't blame others if you don't get the correct attention cos in the first place you portray yourself shabbily.
Finally it's all about self confidence,if you oozes it,people will find it hard to ignore you. :thumbsup:
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Well at least we go with casual wear like long jeans or something like that rather then shorts and slippers. People will not look down on you. Not only watch shop, Even hotel or high end restaurant, slippers and shorts are probably out.
Yes, I do agree that it is best to always dress according to the occasion. There are some people who thinks that money is everything and they could dress however they like since they have the money to splurge. As they say, money can't buy class. I have seen people wearing Bermudas and slippers to a fancy restaurant or those who wear jeans to a wedding dinner at a 5star hotel...and these people wonder why they don't get the respect they think they deserve.
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Is the venue for the MWF annual dinner going to be a fancy restaurant because all I have are jeans and slippers.... no money left for classy clothes after spending it on watches.
:Laughing_on_floor:
It's not as much about expensive clothes. You can wear jeans, t-shirt and slippers and still make it look good.
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It's not about what we wear...sometimes we can't judge a book by it's cover!
I can still get a good service at LV store, simply wearing t-shirt, short pants & flip flops! :thumbsup:
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It's not about what we wear...sometimes we can't judge a book by it's cover!
I can still get a good service at LV store, simply wearing t-shirt, short pants & flip flops! :thumbsup:
That is because you are GucciPosh! ;D... And wearing short pants is always :thumbsup: for the fairer sex. :Cheers:
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I feel its more with looks. Pretty people will always have an upper hand when it comes to things like job opportunity, service received and receiving assistance.
Pretty people can dress however they want and still get things going their way.
because pretty people knows they are pretty and naturally the confidence comes. This leaves insecure small people like me needing nice accessories aka haute horology to compensate for the insecurity. Not that I'm complaining.
(http://i1301.photobucket.com/albums/ag111/Tsw80/2014-01-08122701_zps46ac18e6.jpg)
;D
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because pretty people knows they are pretty and naturally the confidence comes. This leaves insecure small people like me needing nice accessories aka haute horology to compensate for the insecurity. Not that I'm complaining.
Haha.. that's a good one! A very classy looking ALS you have there! :thumbsup:
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I feel its more with looks. Pretty people will always have an upper hand when it comes to things like job opportunity, service received and receiving assistance.
Pretty people can dress however they want and still get things going their way.
because pretty people knows they are pretty and naturally the confidence comes. This leaves insecure small people like me needing nice accessories aka haute horology to compensate for the insecurity. Not that I'm complaining.
(http://i1301.photobucket.com/albums/ag111/Tsw80/2014-01-08122701_zps46ac18e6.jpg)
;D
My friend,
When you think like that, you appear to be harbouring an inferiority complex.... or is that just pure sarcasm?
To get respect, we must give respect and that to all the salespeople as well. Once, I had a friend comment after leaving an AD (after a poor experience) that "they probably couldn't afford to buy what they were selling themselves". That's just looking down on others. One saleslady at the Singapore AP boutique showed me her Lady Offshore with a diamond bezel when I commented about the size on small wrists. Stunning!
A crude person adorned with a solid gold Rolex Day-Date and gold chain around the neck the size of a ship's anchor would probably get good service at any AD but you would not want to hear the opinions of the salespeople after he leaves. Same for the well dressed or pretty customer who takes his time and tries everything and leaves without buying.
When I window shop, I don't ask to try anything on and usually refuse when offered. I don't want to waste their time. And if they ignore me in the shop, I just leave and go elsewhere unless they're the only shop with the one I want.
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confidence always play a part!
i actually wear slippers, shorts n t shirt most of the time during weekend... going everywhere!
i have my 4th pair comfort teva slipper for new 8 yrs.... only lately added a keen
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I was once visit the iwc boutique at ION orchard with jeans, collar shirt with safety boots... Yes safety boots and request the SA to show me the big pilot...
you know what? They really show me by lead me to the front display and point me which is big pilot :Laughing_on_floor: but have no intention to take out the watch for me to try on... :Blue:
Another funny encounter is with grey dealer.. window shopping with my 5711 and stumble upon to a preown shop so I enter the shop and ask the owner of the shop to let me try on the ROO diver.. The Boss reluctantly take out the watch and say this one need 16k sgd.. Are u sure u want to try?? I was like :o
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My worst ever encounter was ironically, at an AD at Pavillion that sells Seikos. I was interested in some of the Seiko Premier models and when I told the sales guy that I wanted to have a closer look, he just gave me a :Mad: look and brought it out reluctantly for me to try. He was monosyllabic and not at all interested to make the sale. Always encountered pleasant service at the higher end ADs most of the time. The best of the best that I have ever encountered are definitely JLC boutique at Starhill in M'sia and L'Atelier at Ion in Singapore. Sometimes, it really depends on which sales person you get. Some are really not fit to be in the sales line, let alone the luxury watch business.
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Can someone please send me a list of all the shops / ADs / boutiques which have unfriendly sales staff who refuse to take out watches so that you guys can try them on? Because these are the shops I truly prefer. The last thing I want is to buy a watch which others have molested with their probably unhygienic hands leaving all sort of scratches, DNAs and saliva.
Want respect? Feel insecure with the way people look at you when you are wearing only a Casio or Timex or in Bermudas? Just throw a bag (like the one Santa uses) of hard solid cash on the table the minute you walk in. That should solve the problem. Welcome to the real world.
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My friend,
When you think like that, you appear to be harbouring an inferiority complex.... or is that just pure sarcasm?
I was just being sarcastic, but seriously cannot tahan attitude of sa at some of the AD and boutique.
I'm sure there are impulse buyers, whereby if presented with the chance to handle the watch they would buy. I have seen with my eyes how easy it was with my wifey when it comes to bags. Just a slight push from sa, she goes all weak and minutes later.... A new bag on her arm.
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Can someone please send me a list of all the shops / ADs / boutiques which have unfriendly sales staff who refuse to take out watches so that you guys can try them on? Because these are the shops I truly prefer. The last thing I want is to buy a watch which others have molested with their probably unhygienic hands leaving all sort of scratches, DNAs and saliva.
Want respect? Feel insecure with the way people look at you when you are wearing only a Casio or Timex or in Bermudas? Just throw a bag (like the one Santa uses) of hard solid cash on the table the minute you walk in. That should solve the problem. Welcome to the real world.
bro... you make sense :thumbsup:
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well actually, I've had positive experience with IWC boutique, JLC boutique (both located at Starhill) and an AD at KLCC
similarly, I've had bad experience with an AD in Paragon Singapore and I no longer step into their shop.
cheers
james
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Can someone please send me a list of all the shops / ADs / boutiques which have unfriendly sales staff who refuse to take out watches so that you guys can try them on? Because these are the shops I truly prefer. The last thing I want is to buy a watch which others have molested with their probably unhygienic hands leaving all sort of scratches, DNAs and saliva.
Want respect? Feel insecure with the way people look at you when you are wearing only a Casio or Timex or in Bermudas? Just throw a bag (like the one Santa uses) of hard solid cash on the table the minute you walk in. That should solve the problem. Welcome to the real world.
bro... you make sense :thumbsup:
with that logic, we probably need both lists. Try out watches at the 'friendly' stores, and buy watches at the 'unfriendly' stores.
thus will make all stores becoming 'unfriendly' in order to make sales? :Blue:
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In fact, I couldn’t be bothered their poor service as long as if they can give me a big discount. :Laughing_on_floor:
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In fact, I couldn’t be bothered their poor service as long as if they can give me a big discount. :Laughing_on_floor:
you make sense too :Cheers:
but its not easy to proceed to getting them to give you a big discount when the initial service is bad ???
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I feel its more with looks. Pretty people will always have an upper hand when it comes to things like job opportunity, service received and receiving assistance.
Pretty people can dress however they want and still get things going their way.
because pretty people knows they are pretty and naturally the confidence comes. This leaves insecure small people like me needing nice accessories aka haute horology to compensate for the insecurity. Not that I'm complaining.
In my point of view, it's not about being pretty sort of thing. It's more like what your inner self a.k.a aura that attracts the salesperson...there are pretty/handsome + ridiculously rich people out there but still they don't get the best service they wanted. It's all about being classy without overdoing it or lack of it (money can't buy class)! Just be yourself and tht will be fine...if they still give you bad service, it's their problem not ours :Dancing_banana: and you can save the money at other AD's that will treat u like ROYAL!
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My friend,
When you think like that, you appear to be harbouring an inferiority complex.... or is that just pure sarcasm?
I was just being sarcastic, but seriously cannot tahan attitude of sa at some of the AD and boutique.
I'm sure there are impulse buyers, whereby if presented with the chance to handle the watch they would buy. I have seen with my eyes how easy it was with my wifey when it comes to bags. Just a slight push from sa, she goes all weak and minutes later.... A new bag on her arm.
That's what happens when you let her have a high (or no) limit supplementary card..... I sign, you pay.
:Laughing_on_floor:
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haha I thought u guys know the story, expected someone to continue for me.
...and then he said "you think just because I dress like this I'm poor?" :Scolding: . He went out, came in with 2 body guards :police:. Asked again for the sales person to show him watches. He took 2, pass to his guards, and told them to smash it. So the guards dropped it on the floor and stomped it to smithereens :Jumping: . Then the guards paid for each one they destroyed. :Startled: And they left. The guy is a billionaire from Malaysia :Laughing_on_floor:
The sales person i heard, kena taruh by boss la what else :HammerHead:
now in HK they don't look down on people who dress shabbily anymore. or maybe
Walaauuwehh so gaya this guy :)
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haha I thought u guys know the story, expected someone to continue for me.
...and then he said "you think just because I dress like this I'm poor?" :Scolding: . He went out, came in with 2 body guards :police:. Asked again for the sales person to show him watches. He took 2, pass to his guards, and told them to smash it. So the guards dropped it on the floor and stomped it to smithereens :Jumping: . Then the guards paid for each one they destroyed. :Startled: And they left. The guy is a billionaire from Malaysia :Laughing_on_floor:
The sales person i heard, kena taruh by boss la what else :HammerHead:
now in HK they don't look down on people who dress shabbily anymore. or maybe
Walaauuwehh so gaya this guy :)
If it was true, what a self-centred person. If he had so much money, go do some charity...
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I went to AP Boutique at starhill with shorts, at first the guard look at me first, still decide want to let me in or not.. :HammerHead:
Later only open the door and the lady comes out and she keep looking at my wrist make me feel unconfortable. That time i was getting a strap from them.
hey bro, mind share how much does it cost you for that AP strap?
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Hi guys.
I have been reading this thread with stories of how a sales person treated someone who walked in a shop wearing shabby cloths, how they look down at the fella etc...
I have met shallow ppl like that before who looked down at everyone not dressed nicely. But when i come to think about it, and reading the Malaysian billionaire story, i cant really understand why would someone want to dress like a beggar and walked into a shop that sells expensive stuffs unless the person just got robbed or he/ she lost his cloth somewhere and got caught in some sort of weird situation, thats justifiable. But if this person deliberately do it just to see if the salesperson will look down on him or not... I think this billionaire prob just came from rag to riches, or he is just lack of self confidence he wanted to proof to himself that he is a billionaire. Seriously you cant blame a shop to ban entrance as this person may as well be a crazy beggar trying to do some crazy stuff in the shop and disrupt business. If i own or work in the shop i will also not allow myself to enter the shop or look down on myself if i dress like a beggar trying to enter.
On the other hand, yea it is damn uncomfortable when a sales person keep staring at your wrist looking for your watch.
To conclude my point, we dress up proper for different occasions, and this is to respect others. Its like you dont go to your friend wedding dinner in a singlet and short, thats for the beach and its not respectful to your friend. Its the same when you walked into a highend shop. You should at least dress decently to respect the shop and the other people in the shop and then you will be respected by others..
Hope i didnt offend anyone here, especially the billionaire. :angel:
Thanks
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ti64,
Well said and justified.Could not agree more..... :thumbsup: :thumbsup: :thumbsup: :thumbsup:
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Has anyone try to call all this AD to do house call? If I am a "someone" I will definitely ask them to come to my place to demo and details their staffs. :Laughing_on_floor:
Anyway bad service is everywhere, in restaurant, HiFi shop, TNB, etc...
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Has anyone try to call all this AD to do house call? If I am a "someone" I will definitely ask them to come to my place to demo and details their staffs. :Laughing_on_floor:
Anyway bad service is everywhere, in restaurant, HiFi shop, TNB, etc...
insurance gonna cover that?
I doubt if no insurance, AD will want to bring the watches out from shop
How many pieces u want to carry?
How about once u decided to buy, sales man might not able to adjust bracelet for u...
N if u keen to buy a watch, I don't see a reason that u can't go to shop...
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Has anyone try to call all this AD to do house call? If I am a "someone" I will definitely ask them to come to my place to demo and details their staffs. :Laughing_on_floor:
Anyway bad service is everywhere, in restaurant, HiFi shop, TNB, etc...
insurance gonna cover that?
I doubt if no insurance, AD will want to bring the watches out from shop
How many pieces u want to carry?
How about once u decided to buy, sales man might not able to adjust bracelet for u...
N if u keen to buy a watch, I don't see a reason that u can't go to shop...
Some very wealthy people don't go shopping. The latest models will be brought to their house for them to try.
Of cuz the necessary equipment are brought over too.
I know one person who can't even have meetings out of his hotel room for being afraid of being kidnap, even with bodyguards around.
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If one were to be genuinely interested in a particular watch or browsing with a serious intent to buy, the AD treatment would, not should, correspond with that said interest and intent.
Like all vendors, the ADs are wary and weary of "tire kickers" who waste their time especially with higher end time pieces. I am guilty of being an occasional tire kicker myself and got the cold service I deserved.
I do think the judging-from-appearance service accorded is more a fallacy than a fact. I mean would any sane salesperson, except for the very duh, want to risk a commission driven sale just because the potential customer is not "dressed to the nines?"
So if I have not been served up to my expectations, it's more like the salesperson didn't consider I am serious and/or genuine enough to merit his/her undivided attention. Thus in that light if I were to drive up to a Naza showroom in a battered Wira to check out the 458 Speciale with a well trained eye and much gusto to buy, I can be sure the regal service would quickly follow.
Above said, how well one holds oneself is always an advantage to get what one wants for almost anything in life even in a benign situation of simply wanting a subservient service for a Casio purchase lol.
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If one were to be genuinely interested in a particular watch or browsing with a serious intent to buy, the AD treatment would, not should, correspond with that said interest and intent.
Like all vendors, the ADs are wary and weary of "tire kickers" who waste their time especially with higher end time pieces. I am guilty of being an occasional tire kicker myself and got the cold service I deserved.
I do think the judging-from-appearance service accorded is more a fallacy than a fact. I mean would any sane salesperson, except for the very duh, want to risk a commission driven sale just because the potential customer is not "dressed to the nines?"
So if I have not been served up to my expectations, it's more like the salesperson didn't consider I am serious and/or genuine enough to merit his/her undivided attention. Thus in that light if I were to drive up to a Naza showroom in a battered Wira to check out the 458 Speciale with a well trained eye and much gusto to buy, I can be sure the regal service would quickly follow.
Above said, how well one holds oneself is always an advantage to get what one wants for almost anything in life even in a benign situation of simply wanting a subservient service for a Casio purchase lol.
wow... OT but your short lecture reminded me of The Architect in the Matrix..... :)
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But am an architect lol.....
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haha I thought u guys know the story, expected someone to continue for me.
...and then he said "you think just because I dress like this I'm poor?" :Scolding: . He went out, came in with 2 body guards :police:. Asked again for the sales person to show him watches. He took 2, pass to his guards, and told them to smash it. So the guards dropped it on the floor and stomped it to smithereens :Jumping: . Then the guards paid for each one they destroyed. :Startled: And they left. The guy is a billionaire from Malaysia :Laughing_on_floor:
The sales person i heard, kena taruh by boss la what else :HammerHead:
now in HK they don't look down on people who dress shabbily anymore. or maybe
Walaauuwehh so gaya this guy :)
What an arsehole (are we allowed to say that here)?
If I saw that happen I would probably walk into the store and 'accidentally' bump into him, knock him to the ground, and then lay the boot in to his kidneys once or twice. Then spit on him while he's down there. Accidentally. I can be very clumsy!
As was said above, if you have that much cash, instead of wasting it there are SOOOO many needy people out there who could use a helping hand.
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I have no problem getting my Breguet from the Boutique. Of cause I wear accordingly. No pagoda shirt, slippar and short
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There are so many staffs in one store. If one is unfriendly try another one. Until u tried all still not feeling happy, then u can ban this AD :Laughing_on_floor: