Adrian, well I guess so. They talked about their terms and conditions printed on the back of the waybill, but how many people actually read them before sending in the package? I've resigned to the fact that I won't be able to get them to refund the total lost. Notice the words "without prejudice" at the top of their e-mail? That's a good indication that if I want to still pursue it, they'd say by all means, but go the civil litigation route and say hi to their lawyers. Well, I've got other better things to do. Anyway, my main point however is that even such an established international brand could dish out shitty service and be liable of negligent act.
