From my personal experience, all communication was vide e-mail. I was informed to be ready to pick up the watch at Ball SC a week or two back, pending custom clearance. Now that the Malaysian custom was cleared, I was asked to bring the e-mail confirmation from Ball Swiss and a copy of my NRIC to pick up my piece at the SC. Will do so tomorrow and will share pics after I get mine, which would be 43-blue-steel. At today's 3.9 rate, looks like we pre-orderers struck quite a bargain as the up-coming retail price at USD1,550 + 6% GST = RM6,408 compared to the pre-order price of circa RM4k. Note that the SC will be closed on 2/5/2016.