I called an AD once, looking for a two-tone Submariner. They had one in stock, so I requested they hold it for me, and I would be there within the hour. I arrived, paid for it and proceeded to thank the SA who answered the phone. To my chagrin, he said he let me have it because I sounded like I was about to cry on the phone. I was in disbelief; having spent RM50k and to be insulted that way.
That AD was Cortina at Starhill, and the salesperson's name is Brandon. It was that moment when I realized the AD is supposed to build relationships with their customers, and not the other way around.