building relationship with your Rolex AD

[tancho]

What relationship with AD?  As long as there are still buyers willing to fork out over RM100K for a SS ceramic Daytona and over RM80K for SS ceramic GMT 2 BLRO & BLNR from grey dealers, you can forget about getting anything from the ADs.

[watchpassion]

If you make something hard to get, it will become more valuable. Automatically. Rolex is a master in this game.

[edwin880721]

That is the reason why this topic start. Because relationships need to be build. Buy hamper or flower during special occasion for your AD


Sent from my iPhone using Tapatalk

[r3kahsttub]

I called an AD once, looking for a two-tone Submariner. They had one in stock, so I requested they hold it for me, and I would be there within the hour. I arrived, paid for it and proceeded to thank the SA who answered the phone. To my chagrin, he said he let me have it because I sounded like I was about to cry on the phone. I was in disbelief; having spent RM50k and to be insulted that way.

That AD was Cortina at Starhill, and the salesperson's name is Brandon. It was that moment when I realized the AD is supposed to build relationships with their customers, and not the other way around.

[watchpassion]

I called an AD once, looking for a two-tone Submariner. They had one in stock, so I requested they hold it for me, and I would be there within the hour. I arrived, paid for it and proceeded to thank the SA who answered the phone. To my chagrin, he said he let me have it because I sounded like I was about to cry on the phone. I was in disbelief; having spent RM50k and to be insulted that way.

That AD was Cortina at Starhill, and the salesperson's name is Brandon. It was that moment when I realized the AD is supposed to build relationships with their customers, and not the other way around.

are you their VIP? you made purchase in that specific AD before? i could not even get a call from them. haha

[babihutan]

Really crazy, i wont go for grey market, even now u can get 1 Hublot 20k and get another sub nodate 28k.

[G.MAC]

I called an AD once, looking for a two-tone Submariner. They had one in stock, so I requested they hold it for me, and I would be there within the hour. I arrived, paid for it and proceeded to thank the SA who answered the phone. To my chagrin, he said he let me have it because I sounded like I was about to cry on the phone. I was in disbelief; having spent RM50k and to be insulted that way.

That AD was Cortina at Starhill, and the salesperson's name is Brandon. It was that moment when I realized the AD is supposed to build relationships with their customers, and not the other way around.

May just be a distasteful joke. Have long since stopped bothering with building relationships with any AD for that matter. My most recent experience with Omega wasn't the best either. I'd rather just try to earn money to be able to afford what I want at the grey market dealers. At least they appreciate my business more.

[watchpassion]

I think it does not apply to all, had a good experience with recent encounter with AD in Cortina. I've been offered a sports model, it was a quick and the whole process was done professionally.

[W3ll]

I called an AD once, looking for a two-tone Submariner. They had one in stock, so I requested they hold it for me, and I would be there within the hour. I arrived, paid for it and proceeded to thank the SA who answered the phone. To my chagrin, he said he let me have it because I sounded like I was about to cry on the phone. I was in disbelief; having spent RM50k and to be insulted that way.

That AD was Cortina at Starhill, and the salesperson's name is Brandon. It was that moment when I realized the AD is supposed to build relationships with their customers, and not the other way around.

Shocking to know a salesperson can say such a statement to the customer? Judging that they will sell you the watch over a phone you must be a regular as well..

[r3kahsttub]

Not a VIP, just a regular Joe. Sales persons move from one AD to another, so it's not too difficult to "expand" the network. In any case, I wouldn't cry for a steel sports model Rolex, so its travesty to imagine shedding some tears for a two-tone. Relationships are a two-way thing after all and none of the salespersons at any Omega boutique have treated me like that.

I agree; that the "problem" is all salesperson and NOT AD or brand. But Brandon from Cortina in Starhill certainly needs to buck up his manners and Cortina should also look into "educating" their staff. I for one, would never consider dropping a single sen on that person, ever.

[nelson_ling]

I called an AD once, looking for a two-tone Submariner. They had one in stock, so I requested they hold it for me, and I would be there within the hour. I arrived, paid for it and proceeded to thank the SA who answered the phone. To my chagrin, he said he let me have it because I sounded like I was about to cry on the phone. I was in disbelief; having spent RM50k and to be insulted that way.

That AD was Cortina at Starhill, and the salesperson's name is Brandon. It was that moment when I realized the AD is supposed to build relationships with their customers, and not the other way around.

By the way, is two tone sub easier to obtain?

[watchpassion]

easier than black submariner. but still rare to find now.

[Jackylim]

How about Daytona 116520, is that difficult to have stock?

[nelson_ling]

How about Daytona 116520, is that difficult to have stock?

Daytona is way even harder. Unless you get the gold ones


Sent from my iPhone using Tapatalk

[W3ll]

Even the rose gold Daytona's are hard to get now.

[flatcap200]

Requests for Daytonas, Subs and GMTs generally meet with giggles and sarcasm from 'trained' sales personnel.

[W3ll]

Requests for Daytonas, Subs and GMTs generally meet with giggles and sarcasm from 'trained' sales personnel.

Try telling them you want to buy some diamonds/gold rolex and some Hublots , see whether they will giggle.. 

[G.MAC]

Requests for Daytonas, Subs and GMTs generally meet with giggles and sarcasm from 'trained' sales personnel.

Try telling them you want to buy some diamonds/gold rolex and some Hublots , see whether they will giggle.. 

Got told to buy Hublot too. Wouldn't mind much if it was just gold Rolexes.

[W3ll]

Requests for Daytonas, Subs and GMTs generally meet with giggles and sarcasm from 'trained' sales personnel.

Try telling them you want to buy some diamonds/gold rolex and some Hublots , see whether they will giggle.. 

Got told to buy Hublot too. Wouldn't mind much if it was just gold Rolexes.

Hublot is high margin and I got to know recently that Hublot has cap their AD discount to 15% as oppose to 30% 1 year ago

[r3kahsttub]

Without having to shed a tear, my regular SA called me to let me know my watch had arrived on Friday. I wanted a Pepsi, so I declined. I went over the next day to say goodbye to my SA, as the branch was closing down and she was relocating. She asked me if I wanted to have a look at my watch; I was surprised it was still there. She told me she did her best to get me something, but that allocation was determined by HQ. After some consideration, I decided to go for it.

[watchpassion]

Without having to shed a tear, my regular SA called me to let me know my watch had arrived on Friday. I wanted a Pepsi, so I declined. I went over the next day to say goodbye to my SA, as the branch was closing down and she was relocating. She asked me if I wanted to have a look at my watch; I was surprised it was still there. She told me she did her best to get me something, but that allocation was determined by HQ. After some consideration, I decided to go for it.

Congrats. That's nice to hear, do you have previous dealings with them? Purchasing Datejust models

[FourRings]

Been to AD in Phuket, all around KL, adelaide, perth, tianjin,india even pakistan. For the time being no stock for walk in customers but the display crazy high demand watches

[watchpassion]

Been to AD in Phuket, all around KL, adelaide, perth, tianjin,india even pakistan. For the time being no stock for walk in customers but the display crazy high demand watches

keep trying, you may get lucky! heard it's easier to get in Italy.  perseverance is key.

[axaxax]

Without having to shed a tear, my regular SA called me to let me know my watch had arrived on Friday. I wanted a Pepsi, so I declined. I went over the next day to say goodbye to my SA, as the branch was closing down and she was relocating. She asked me if I wanted to have a look at my watch; I was surprised it was still there. She told me she did her best to get me something, but that allocation was determined by HQ. After some consideration, I decided to go for it.

Nu sentral?

Sent from my SM-G975F using Tapatalk

[SaharaDaytona]

I remember walking into an AD 10 years ago and being served like VIP. All sales people had proper manners and respect over prospective buyers. These days walking into an AD and asking for a SS sports model is met with disrespect. I would say almost all sales people are giving the snobbish vibe.