Is it also same if we fedex a expensive watch fr msia to other countries?? Safe? Shd we buy insurance? I remember fedex doesnt cover much right? Have u ever fedex a rolex without insurance? Thanks all
If you're selling, not same. Fedex from Malaysia to other countries
MUST purchase insurance. UPS covers better. DHL stop taking insurance, I think too many fraud cases.
Let me share one nightmare here. I sent one watch Fedex from Malaysia to US. I already packed the watch in the box so the counter staff has not seen the watch inside. Definitely there is a watch inside because I packed it. When the watch reached US the buyer said no watch inside, immediately he filed paypal complain and freeze my paypal account pending investigation.
If you as a seller has done all that is required e.g. provide tracking, cooperate in the paypal investigation, you may be given a "Seller protection".
Fortunately I purchased insurance. The seller file a report to Fedex and Fedex did their own investigation and enquired the US's Custom no results, so I got paid by the insurance coverage. The buyer get back the money.
Imagine if the buyer actually received the watch and claim that there is no watch inside the box, this is fraud. By right in any country a police report should be filed before can report to Fedex and subsequently the seller got paid. The reason for the police report is also to deter possible fraud committed by buyer. But I think there are loop holes in the system where ppl can take advantage. Hence I am not surprise in future all the courier companies will stop taking insurance. Then you may have to purchase a 3rd party policy.
When you send the watch I recommend you to take a photo at the Fedex counter with the staff if possible so that there is proof that there is a watch inside. Hope this is valuable to you guys.
